Virtual Assistant - Spanish Speaking - On-Site

Ensure our customers are extremely satisfied with every interaction:

- Be the face of Citizens, be professional, friendly and helpful with every interaction - Effectively communicate via video and chat technology - Respond to a variety of incoming customers interactions with a passion to deliver high quality solutions for our customers - Perform routine teller transactions and maintenance requests - Educate customers on the convenient banking options that Citizens offers; online banking, mobile banking, ATM/ITMs, etc. - Provide a memorable, meaningful experience to every customer

- Ensure strong operational and transactional accuracy while adhering to bank policies, procedures, and regulatory

requirements - Maintain composure and professionalism while navigating complex or challenging customer interactions and completing required documentation accurately and efficiently - Demonstrate flexibility and adaptability in support of changing customer and business needs - Spanish certification test administered during onboarding period - must pass

- Work closely with new and existing customers to understand their financial needs and deepen relationships - Provide recommendations and assist customers with a wide array of financial solutions to satisfy their spending, saving, borrowing and investing needs - Make referrals to appropriate business lines for new products / services

- Bring positive energy and confidence to the team by actively engaging in meaningful conversations, team meetings, and huddles. - Comply with all financial policies and procedures, state and local laws and regulations - Foster strong and effective partnerships - Take advantage of training and coaching to grow with Citizens in other exciting roles

Meaningful work & relationships - You'll help customers with important financial decisions that impact their lives like building a business, buying a house, paying for school or helping them realize their long-term financial goals. Colleagues and leadership listen to your ideas and feedback. Commitment to community - You'll flourish in a diverse, friendly and supportive workplace that lets you give back to the community through volunteering and donating to causes that are important to you Recognition & reward - You'll see your hard work rewarded with promotion, growth and new opportunities Training & development - You'll grow your career through training, coaching, career planning and development that will enable you to branch off in any direction your talents and interests take you Exceptional

benefits - You'll have access to medical and dental insurance, a 401K with corporate match, tuition assistance and discounts on student loan refinancing. You'll also get a discount on thousands of gyms, studios and fitness centers.

- High School degree or GED required - Prior banking experience, processing teller transactions and recommending and referring products and services to customers - Positive and customer focused mindset - Strong listening and highly effective communication skills; ability to showcase these skills across video - Proficient in asking questions and identifying needs to enhance the customer relationship - Ability to problem solve and provide solutions to customer issues - Strong computer skills and comfortable using digital technology to support the delivery of business goals - Ability to foster relationships with teammates and partners through collaboration - Energetic, organized, detail-oriented and ability to multitask effectively and in a timely manner - Ability to work hours, which can include weekends and evenings - Proficiency in Spanish

Hours per Week: 40 Work Schedule: Monday, Friday, and Saturday required, 5 days on-site