Principal Associate, eHR Strategic Operations

As part of the Enterprise Human Resources (eHR) Strategic Operations team, you will partner with product, technology, and HR domain leaders to drive innovative customer experiences and strategic initiatives that create value for Capital One HR.

- Executive Governance & Decision Support: Drive the "operating rhythm" of our Enterprise HR leadership team. You will design agendas for executive meetings that drive outcomes, not just updates, ensuring transparency and accelerated decision-making.

- Strategy Architecture: Support the drafting and evolution of our multi-year HR strategy. You won't just track the roadmap; you'll help build it, ensuring alignment across the enterprise.

- Organizational Health & Reporting: Define and own the metrics that matter. You'll manage reporting on key objectives and org health, providing the data-driven insights our leaders need to pivot or persevere.

- High-Stakes Communications: Draft communications for executive forums, from high-stakes framing and pre-reads to the synthesis of complex discussions into actionable outcomes. You will bridge the gap between high-level strategy and the enterprise-wide execution of our HR objectives.

- Culture Advocacy: Act as a culture-carrier. You will help design initiatives that foster engagement and high performance within the Strategic Operations team and the broader HR org.

- AI Enablement & Process Innovation: Identify and pilot opportunities to responsibly integrate AI tools into strategic operations workflows, driving greater efficiency in data synthesis, reporting, and team process optimization.

- A Strategic Problem Solver: You can take a messy, ambiguous problem and break it down into a structured workstream. You think three steps ahead of the current meeting.

- An Operations Leader: You don't just follow processes; you build them. You have a proven track record of managing complex, cross-functional initiatives in a fast-paced environment.

- Executive Ready: You are comfortable presenting to and influencing senior leaders. You know how to "manage up" effectively and provide courageous feedback when necessary.

- Growth-Oriented: You are currently a high-performing PA with the ambition and "owner" mindset to move forward on your career journey.

- At least 3 years of experience in Strategic Operations, Project Management, Management Consulting, HR Strategy, Chief of Staff role or combination

- At least 1 year of experience in roadmap alignment, governance structures, and change management

- At least 3 years experience working in a matrixed environment

- Familiarity with leveraging AI technologies or prompt engineering to enhance operational productivity, analyze qualitative data insights, or streamline project delivery