Federal Civilian Agencies Associate Director

Job Family: Management Consulting Travel Required: Up to 25% Clearance Required: Ability to Obtain Public Trust

What You Will Do: Lead and contribute to large-scale Federal managed services and consulting engagements supporting workforces of 25 to 200+ personnel. Drive service delivery excellence, operational performance, workforce management, and continuous improvement initiatives. Support business process outsourcing (BPO), shared services, and organizational transformation efforts across Federal Civilian Agencies, including USDA, GSA, DOL, USAC, and DOC.

Oversee and improve complex service operations that may include managed services, customer/contact centers, loan servicing, financial management operations, and enterprise PMO functions. Partner with clients to implement scalable operating models, performance management frameworks, automation, and service optimization strategies.

What You Will Need: Must be able to OBTAIN and MAINTAIN a Federal or DoD "PUBLIC TRUST"; candidates with an ACTIVE PUBLIC TRUST or SUITABILITY preferred. Bachelor's Degree from an accredited college/university. Seven (7+) plus years of post-graduation consulting experience in federal, state, or local government.

Experience leading large-scale Federal managed services, outsourcing, or consulting engagements supporting 25 to 200+ personnel. Demonstrated expertise in service delivery management, operational transformation, workforce optimization, and performance improvement. Experience managing operational metrics, service levels (SLAs), quality assurance, and continuous improvement programs.

Ability to travel. Must reside within 50 miles of the Guidehouse Arlington Office with a requirement to work in the office at least three days per week. What Would Be Nice To Have: Experience leading Federal managed services, BPO, or outsourcing programs.

Experience supporting customer operations, contact centers, shared services, or loan servicing environments. Experience in financial management, accounting operations, or back-office processing organizations. Experience establishing or leading service management offices (SMOs) or enterprise PMOs.

PMP certification. Lean Six Sigma certification. Certified ScrumMaster (CSM) certification.