Reverse Logistics Returns Specialist

[Provides a detailed breakdown of the tasks, duties, and expectations associated with the role. It expands upon the role introduction and offers candidates a more comprehensive view.]

- Own the Pick-Up Request process end to end, keeping customer return requests moving accurately and on schedule.

- Keep return data in sync across SAP, NetSuite, and Salesforce so operations, reporting, and inventory all tell the same story.

- Resolve return issues - incorrect shipments, missing parts, customer questions - acting as the point person between logistics partners, carriers, and internal teams.

- Turn return trend and root-cause data into concrete process improvements that cut cycle time and reduce errors.

- Maintain inventory accuracy across systems of record while keeping return handling compliant with company policy and shipping regulations.

- We are primarily an i n-office environmen t and therefore, you will be expected to work from the Santa Clara, HQ office in compliance with Everpure's policies, unless you are on PTO, or work travel, or other approved leave.

- Experience in reverse logistics, order administration, or sales operations, with working fluency in ERP and CRM platforms such as SAP, NetSuite, or Salesforce.

- The organizational range to manage multiple return workflows at once in a fast-paced environment, adjusting priorities as things shift.

- Sharp attention to detail and strong problem-solving instincts, with good judgment about when to resolve an issue directly versus escalate it.

- Clear, professional communication for coordinating across internal teams, carriers, and external vendors.

#LI-ONSITE

Salary ranges are determined based on role, level and location. For positions open to candidates in multiple geographical locations, the base salary range is reflective of the labor market across the applicable locations.

This role may be eligible for incentive pay and/or equity.

There is no application deadline and we accept applications on an ongoing basis until the job is filled.

$134,000 - $202,000 USD

- Innovation : We celebrate those who think critically, like a challenge, and aspire to be trailblazers.

- Growth : We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortune's Best Workplaces in Technology, Fortune's Best Workplaces in the Bay Area, and certified as a Great Place to Work!

- Team : We build each other up and set aside ego for the greater good.

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events. Check out purebenefits.com for more information.

Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at TA-Ops@purestorage.com if you're invited to an interview.

We're forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn't just accepted but embraced. That's why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.

Everpure is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.

Join us and bring your best.

Bring your bold.

Pure and simple.