Associate Sales Engineer

We are seeking an Associate Sales Engineer (ASE) who is excited to grow their career at the intersection of technology, customer experience, and sales. This person will bring a strong technical foundation, curiosity, and a willingness to learn while supporting our sales team and engaging with enterprise prospects in financial services and beyond.

The Associate Sales Engineer will serve as a technical partner throughout the sales process, supporting prospects from initial engagement through the final stages of the sale. With guidance and mentorship from experienced Sales Engineers and leaders, you will learn Glia's demo process and sales methodology while contributing to technical discovery, demonstrations, proofs of concept, integrations, tooling, and automation.

This role provides structured mentorship, hands-on deal exposure, and a clear career path toward full Sales Engineer ownership.

- Learn and deliver tailored product demonstrations that connect Glia's Banking AI and Digital Customer Service capabilities to prospective customer needs and business outcomes.

- Support technical discovery conversations to help understand prospects' business processes, contact center architecture, and technical requirements.

- Assist with proofs of concept (PoCs), technical validation, and integration planning throughout the sales process.

- Manage technical responses for RFPs, RFIs, and security/compliance questionnaires with guidance from senior Sales Engineers.

- Build and modify technical demo environments, applets, and working examples using APIs, JavaScript, HTML/CSS, webhooks, automation tools, and lightweight integrations.

- Troubleshoot technical questions, payload configurations, and integration challenges alongside experienced Sales Engineers and cross-functional partners.

- Develop reusable demo assets, integration applets, technical documentation, and internal process improvements.

- Collaborate with Sales, Product, Engineering, Implementation, and Customer Success teams to support prospective customers and advocate for their requirements.

- Continuously build expertise in sales engineering methodology, discovery techniques, presentation skills, and enterprise software sales.

- Learn and effectively use Glia's customer stories, case studies, and sales resources throughout the sales process.

- Build strong relationships with prospects and help create a thoughtful, consultative customer experience.

- Experience: 1-3 years of experience in a technical, customer-facing role such as implementation engineering, technical consulting, solutions consulting, professional services, application support, customer engineering, or sales engineering.

- Web Fundamentals: Hands-on coding experience and comfort building or modifying working examples using JavaScript and HTML/CSS.

- API & Integration Knowledge: Experience working with REST APIs, webhooks, integrations, authentication, payloads, error handling, or technical troubleshooting.

- Technical Artifacts: Experience creating technical artifacts such as automation scripts, integration applets, serverless functions, lightweight services, or proofs of concept.

- Communication: Strong communication skills, including the ability to ask thoughtful questions, explain technical concepts, and connect them to customer needs and business outcomes.

- Mindset: Curiosity, coachability, and a strong desire to develop sales engineering, demonstration, and customer-facing skills.

- Collaboration: Ability to collaborate effectively and seek guidance when navigating unfamiliar or complex technical challenges.

- Domain Awareness: Experience working with or supporting B2B SaaS products, ideally within sales, service, customer experience, or workflow environments.

- Previous experience supporting demonstrations, proofs of concept, technical discovery, RFP responses, or pre-sales activities.

- Background or familiarity with financial technology (FinTech), banking software, contact center, customer experience, telephony, SIP, or VoIP technologies.

- A computer science degree, technical degree, coding bootcamp, or other formal technical training.

- Experience with cloud platforms, serverless technologies, APIs, web applications, or integration platforms (e.g., Postman, Zapier, Workato).

- Experience working with enterprise customers or cross-functional technical teams.

- Stock options and competitive salary

- Professional development support, including trainings, courses, conferences, and books

- Access to the latest tools and equipment you'll need

- Sports compensation and reimbursement for therapy and counseling sessions

- Team events, including annual employee awards, internal hackathons, and events ranging from cooking activities to the Glia Olympic Games

- A diverse, international team representing 25 countries

Glia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.

The Glia Talent Acquisition team uses @ glia.com and @ gliatalent.com email addresses for coordinating interviews, providing updates, and sending documents.

Our hiring process involves an introduction, practical and team interviews, and a decision and offer. For more information, visit our Recruitment Privacy Notice page or contact our talent team via talent@glia.com