With a commitment to safety, reliability, and operational excellence, Pavion ensures scalable, future-ready solutions tailored to meet and exceed our clients’ needs. Learn more at www.pavion.com
Pavion and our family of companies are seeking a talented and motivated Service Program Manager to join our security business unit.
- Driving the growth of the Data Center Service business through proactive customer engagement and operational excellence.
- Managing service operations, scheduling, and resource planning to ensure timely and efficient execution.
- Developing and mentoring service personnel while maintaining a strong focus on safety, quality, and customer satisfaction.
- Partnering with Sales, Program Management, and Operations to identify and pursue additional service opportunities within existing and new customer accounts.
- Establishing consistent service delivery processes, performance metrics, and financial accountability to improve profitability and customer retention.
- Supporting strategic expansion into new markets as our Data Center Service portfolio continues to grow.
- Bachelor's degree in a relevant field (e.g., engineering, business management) or equivalent work experience
- Proven experience (5+ years) in service management, preferably in the security technology industry
- Proficiency in using service management software and tools
- Ability to travel up to 30% out of state as needed to support national service operations
- Previous experience in the electronic security integration, service industry or a closely related field.
- Associate's or Bachelor's degree in Business, Construction Management, or a related discipline preferred.
- Proven experience leading and developing service teams across a large geographic region.
- Strong operational leadership skills with experience managing field service personnel, scheduling, customer satisfaction, and financial performance.
- Experience supporting mission-critical environments, data centers, or other high-availability facilities is strongly preferred.
- Demonstrated ability to build high-performing teams, improve operational processes, and drive service business growth.
- Excellent communication, organizational, and customer relationship management skills.
- Ability to collaborate effectively with Sales, Program Management, Operations, and Executive Leadership to support strategic business objectives.
Salary Range: The salary range for this position is $130,000 - $150,000 annually . The starting salary will be determined based on qualifications, experience, education, skills, certifications, and internal equity. We also offer a comprehensive benefits package.