Payer Implementation Analyst

- Implementation & Project Management

- Lead day-to-day project management for payer implementations, including project plans, work-streams, timelines, and open items across Chamber teams and payer partners.

- Support implementations from contracting through go-live by tracking decisions, follow-ups, and outstanding needs.

- Own intake and documentation for incoming payer requests, ensuring priorities are clear and next steps are documented.

- Payer Communication & Deliverables

- Prepare polished payer-facing materials, including project plans, decks, implementation updates, and decision logs.

- Engage directly with payer partners on implementation calls to manage deliverables, document decisions, and coordinate next steps.

- Lead select implementation calls while supporting broader payer relationship meetings, with the opportunity to grow into a more independent partner-facing role over time.

- Cross-Functional Coordination & Process Building

- Work closely with Clinical, Operations, Finance, Provider Operations, and Legal to coordinate implementation work-streams and resolve issues as they arise.

- Support post-launch payer account management, including monitoring data feeds, reporting needs, and other operational follow-ups.

- Help build Chamber's first payer implementation playbook by documenting repeatable steps, lessons learned, and better ways of working as we scale.

- Develop a strong understanding of Chamber's active payer relationships and where each sits in the contracting, implementation, and account management lifecycle.

- Take ownership of project plans and documentation for at least one live implementation, including open items for Chamber and payer stakeholders.

- Build relationships with key stakeholders across Clinical, Operations, Finance, Provider Operations, and Legal.

- Begin documenting recurring implementation steps to help build Chamber's payer implementation playbook.

- Bachelor's degree required.

- 3-5 years of experience in client-facing implementation roles within healthcare, ideally working directly with health plans.

- Strong project management skills, including the ability to build project plans from the ground up, manage multiple work-streams, and keep progress moving with limited oversight.

- Results-oriented and able to prioritize competing needs while staying focused on the goals that matter most.

- Excellent written and verbal communication skills, with the judgment and presence to represent Chamber professionally with payer partners.

- Comfort working in a start-up environment, where priorities can shift quickly and structure is still being built.

- Quick learner who can adapt to a fast-paced environment and work independently when needed.

- Openness to using AI tools thoughtfully and responsibly to improve how work gets done.

- Proficiency with Microsoft Office, including Excel, Word, PowerPoint, and Outlook.

Our values guide how we lead, collaborate, and care:

- Low Ego: We stay grounded, curious, and open to feedback.

- Empathy: We build trust through compassion and thoughtful communication.

- Courage: We take action, think critically, and challenge ideas respectfully.

- Ownership: We follow through with integrity and hold ourselves to high standards.

- Grit: We push through ambiguity, move with urgency, and solve problems with horsepower and heart.

- Remote opportunity with the ability to work Eastern or Central time zone hours.

- Candidates must be authorized to work in the United States without sponsorship.