Product Operations Manager

About the role The product team is launching new trades, features, and fixes constantly - sometimes a dozen projects in flight at once. Right now, nobody owns making sure what ships is actually fixed, actually launched, and actually communicated. That's this role.

You'll sit between engineering and every customer-facing team, verify that bugs are really resolved before we tell anyone they're fixed, and make sure every launch comes with a clear, honest update to the people who need it - customers, CSMs, and sales alike.

- Own the day-to-day truth of Linear - every ticket has a real status, nothing goes stale or slips silently past its target date

- Independently verify that "fixed" tickets are actually fixed before they're closed or communicated

- Write and send launch communications for every release - clear, specific, no corporate filler - to customers and internal teams

- Build and run a standard launch checklist so marketing and CS are looped in before a release, not briefed after

- Coordinate directly with Platform engineers on active projects - you're in their tickets, not waiting on a summary

- Flag risk and slippage early, in the same weekly rhythm the product team already runs

- Be the first call when a customer says something's broken and an engineer says it isn't

- 2-5 years in a role that combined technical coordination with customer-facing communication - Implementation, CS Ops, QA, or release coordination

- Fluent in Linear or Jira - daily use, not passing familiarity

- Can write the same update two ways: technical for engineers, plain for customers

- Comfortable pushing back on an engineer's "it's fixed" claim without making it a fight

- Genuinely enjoys verification and follow-through - you don't lose interest once something's "probably done"

- Experience at a Series A-C startup with no dedicated QA team

- Background in construction tech, PropTech, or a technical B2B product

- Experience building a launch or release process from scratch

What we offer $120,000-$150,000 base, 0.02%-0.04% equity (4-year vest, 1-year cliff), on-site in San Francisco.