Lead Project/Program Manager - Call Center Ops Support

We’re looking for a Lead Project / Program Manager to drive transformation across our Customer Care Operations Support organization. This is not a traditional PM role. You’ll operate at the intersection of data, business intelligence, and execution—partnering across Operations, Product, Data, and Technology to turn insights into real, scalable outcomes. If you thrive in fast-moving environments, can bring clarity to ambiguity, and love turning data into action—this role is built for you.

Lead complex, cross-functional initiatives from concept through execution—ensuring alignment to scope, timeline, budget, and business outcomes.

Turn Data into Action

Translate analytics and insights into clear strategies, prioritized roadmaps, and measurable business impact.

Lead Cross-Functional Execution

Act as the central connector across business and technical teams—aligning priorities, dependencies, and execution plans.

Optimize Customer Care Operations

Identify opportunities to improve CX, efficiency, and performance through analytics, automation, and scalable solutions.

Own Planning & Governance

Manage project intake, planning, resource allocation, reporting, and governance to ensure delivery excellence.

Manage Risk & Solve Problems

Proactively identify risks, remove blockers, and drive resolution across stakeholders and teams.

Communicate at the Executive Level

Deliver clear, concise updates, insights, and recommendations to senior leadership.

Influence Without Authority

Lead through influence—aligning diverse stakeholders and mentoring teams to drive outcomes.

• Proven success leading large-scale, cross-functional programs with measurable business impact
• Strong ability to translate strategy into execution (roadmaps, prioritization, delivery)
• Experience working in data-driven environments (analytics, BI, operations, or CX)
• Exceptional stakeholder management and communication skills
• Demonstrated ownership of end-to-end delivery (risk, dependencies, governance, execution)
• Ability to operate in ambiguous, fast-paced environments and drive clarity

• Bachelor’s degree (or equivalent experience)
• ~5+ years of experience in project/program management, operations, or analytics-driven roles
• Experience in e-Commerce, B2C, and Consumer/Customer focused companies is highly desirable.
• Certifications (PMP, Agile, etc.) a plus

Bottom Line

If you’re a business-minded program leader who can connect data, strategy, and execution—and want to drive meaningful transformation—this is a high-impact opportunity.

• Experience supporting Customer Care, Operations, or Customer Experience organizations
• Exposure to business intelligence, analytics, or automation initiatives
• Familiarity with Agile, Waterfall, or hybrid delivery models
• Track record of influencing senior leadership and cross-functional teams

Our Lead Project/Program Mgmt earns between $118,800 - $178,200 USD Annual. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.



Our Lead Project/Program Mgmt jobs earn between $118,800.00 - $178,200.00 USD Annual. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.


$118,800.00 - $178,200.00

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories,
• AT&T internet (and fiber where available) and AT&T phone

Call to action

If you’re ready to make an impact on our business and your career, bring your bold ideas to a world of possibility. Apply today!

Ready to join our team? Apply today!

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

• High-visibility role with direct impact on customer experience and operational performance
• Opportunity to lead transformation initiatives at scale
• Work at the intersection of data, strategy, and execution
• Partner with senior leaders across the business