Customer Experience Associate I

- Efficiently manage a high volume of inbound calls in a fast-paced environment.

- Access cardholder accounts to provide information about payments and benefits deposited by state or federal agencies.

- Assist cardholders with inquiries regarding transactions and account statuses.

- Listen actively to understand customer needs and offer clear, accurate information.

- Process transactions efficiently via web-based applications and handle research requests with precision.

- Maintain in-depth knowledge of company and client programs, policies, and technology.

- Communicate in a warm, empathetic manner while ensuring confidentiality and compliance with all regulations.

- Support team operations during peak times or absences to help maintain seamless service.

- An effective communicator who can clearly explain complex information.

- A dedicated professional with a strong work ethic and problem-solving skills.

- A customer service enthusiast who excels in navigating multiple screens and applications while guiding customers to the best solution.

- Ready to commit to 100% attendance during our three-to-five-week paid training period.

- Must be at least 18 years old with a High School Diploma or equivalent.

- Must have 6 months of Customer Service, Call Center or Dispatch experience.

- Complete a background check, credit check, and security fingerprinting.

- This onsite role requires candidates to reside within a 35-mile radius of the worksite located at 100 American Metro Blvd, Hamilton Square, NJ 08619

- Completion of a mandatory 3-week training program (Week 1 classroom; Weeks 2-3 call handling with support).

- Must maintain an average quiz score of 80%+ and complete all required E-Learning training.

Looking for more information?

We're happy to help. Visit our landing page to explore key details about the role, including shift schedules, examples of call types, FAQs, and our workspace and internet requirements. It's a great resource to help you understand what to expect and determine whether this opportunity is the right fit for you.

Landing Page: About Call Center Representative Role in San Antonio & Puerto Rico

Due to varying state and local minimum wage laws, we are currently only able to hire candidates residing in states where our compensation structure complies with applicable wage regulations. As a result, we may be unable to consider applicants from certain states or municipalities at this time.

Pay Transparency Laws in some locations require disclosure of compensation and/or

benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive.

In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $14.00

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form . Complete the form and then email it as an attachment to FTADAAA@conduent.com .

You may also click here to access Conduent's ADAAA Accommodation Policy .