Manager Application Development & Support Transformation & Modernization

SUMMARY Ryder is a leading third-party logistics (3PL) provider, providing technology-driven supply chain, dedicated transportation, and fleet management solutions to companies of all sizes from emerging retailers to some of the world's most known brands.

We are looking for an experienced Manager of Application Development & Support to lead and oversee the execution of strategic initiatives that impact enterprise software applications, development teams, internal customers and third-party providers.

As a Manager of Application Development & Support, you will play a critical role with initiatives targeted to enhance, remediate, transform, modernize and support application systems and platforms across a wide variety of technologies.

You will engage with solution architects, technical leads, security, infrastructure and various other roles to drive successful delivery. This is a fast-paced environment requiring the ability to manage and lead multiple initiatives in parallel.

This role requires hands-on & close partnership with multiple technology teams and business stakeholders to communicate, coordinate, resolve issues and drive the delivery of project activities.

This role requires the right person that will play a major role in identifying impact, providing executive updates and resolving technical barriers that would hinder success.

Responsible for ensuring process adherence for security, audit compliance, operational and technology improvements. In addition, this role is accountable for ensuring that application solutions are designed, deployed, and operated on secure, scalable, and resilient infrastructure platforms.

This includes close alignment with infrastructure, cloud, and security teams to ensure optimal performance, availability, disaster recovery readiness, and compliance with security & enterprise standards.

Works as a liaison between the application teams, infrastructure, security and audit. This position will provide a level of project management for multiple projects and/or perform vendor management for third party service providers.

If you have a passion for driving organizational success and a proven track record of delivery, we invite you to join our team.

RESPONSIBILITIES

• Partner with Infrastructure, Cloud, and Security teams to design and implement scalable, highly available, and resilient platforms
• Ensure applications are designed with infrastructure considerations including capacity planning, performance tuning, failover, and recovery
• Drive adoption of cloud-native architectures, containerization, and platform engineering practices where applicable
• Oversee environment strategy (DEV, QA, UAT, PROD) ensuring consistency, automation, and governance across environments
• Ensure observability (monitoring, logging, alerting) is in place to support proactive issue detection and performance management
• Collaborate on disaster recovery (DR) and business continuity strategies, including testing and validation of recovery objectives (RTO/RPO)
• Ensure infrastructure security standards, patching, and vulnerability remediation are incorporated into application lifecycle
• Support infrastructure cost optimization initiatives through efficient resource utilization and architectural decisions
• Partners with leadership to drive innovation of capabilities by understanding business needs and evolving technologies and participate as integral member of Technology Delivery Management Team responsible for defining and implementing technology strategies, capital plans and roadmaps.
• Provide technical leadership to team of developers to make appropriate technical decisions that will meet business needs and set team priorities based on tactical and strategic objectives, creating focus on main goals while eliminating roadblocks.
• Define, implement and promote processes, best practices and standards for application development and deployment including service oriented architecture, reusable code, web usability, look & feel branding and security controls, following Agile Methodologies.
• Work closely with other departments within the technology organization to understand business demands and identify appropriate opportunities for solutions and continued innovation of technical capabilities aligning with business needs
• Manage budget according to plan by preparing yearly forecast, facilitating capitol request preparation and assessing future resource needs
• Manage all aspects of management tasks for team from prioritization of work, career development, and training needs
• Manage all aspects of application development and support.

Accountable for application performance/stability, end-to-end transactional flows, root cause analysis and corrective actions for any outages

• Coaches and counsel employees on performance, sets performance standards, recommends pay actions and responsible for other HR actions ADDITIONAL RESPONSIBILITIES Performs other duties as assigned.

EDUCATION Bachelor's degree Computer Science, Business Management, Engineering or related field. Master's degree MBA a plus preferred. EXPERIENCE Seven (7) years or more experience Minimum of 7 years of progressively responsible, comprehensive experience in Application Development and IT Project Management.

SKILLS

• Possess strong leadership and mentoring skills with the ability to lead, train and develop a self-directed workforce, including effective delegation skills and ability to manage assigned responsibilities
• Superior interpersonal skills, including excellent written and verbal communication skills with the ability to interact effectively with all levels of personnel.

Ability to present and discuss technical information in a way that establishes rapport, persuades others and gains understanding

• Effectively and clearly communicate to the end-user community, tailoring the communication style/method to the specific need and be able to discuss technical solutions in a non-technical manner
• Strong analytical/technical and problem solving/troubleshooting skills.

Demonstrated successfully implementing change/improvements Strong sense of personal accountability and a proven track record of achieving desired results

• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
• Ability to work independently and as member of a team
• Flexibility to operate and self-driven to excel in a fast-paced environment.

Works well under pressure, successfully meets schedules, works independently while interacting with personnel from differing groups and management levels to produce high-quality work

• Capable of multi-tasking, highly organized with strong time management skills Demonstrated commitment to quality execution and customer service as evidenced by previous experience and performance track record
• Build consensus, identify group conflict, facilitate resolution and successfully perform in a collaborative environment
• Define new operational models and procedures and work with metrics
• Work with reporting systems to pull data for analysis and decision making Detail oriented with excellent follow-up practices KNOWLEDGE
• Knowledge of full software development life cycle.; intermediate level.
• Extensive technical and professional knowledge; expert level.
• Awareness of programming standards and protocols; intermediate level.
• Excellent knowledge of program coding techniques, file access methods, testing techniques and documentation methods; advanced level.
• Knowledge of architecture and infrastructure required to support various applications and technologies; intermediate level.

LICENSES TRAVEL Job Category Application Development, Delivery & Support Our Culture & Commitment: At Ryder, you're trusted to make an impact-while enjoying room to grow and having a voice that's heard.

The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type.

Compensation ranges for the position are below: Pay Type: Salaried Minimum Pay Range: $125,000.00 Maximum Pay Range: $135,000.00 Benefits Information: For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.