The Service Branch Manager (SBM) will develop and maintain relationships with potential and existing clients within the technical and manufacturing fields. Identify opportunities to mentor existing workforce while developing and implementing strategies for growth and best business practices within assigned location and/or department.
Position is also responsible for completing technical jobs and duties as business needs dictate.
- Responsible for day-to-day operations of assigned location and/or department. Provide solutions to local business topics (Customer concerns, employee question/concerns, facility issues, etc.)
- Responsible for hiring and training for direct reports. Conduct interviews, complete job reviews, set and review professional development goals for direct reports. Mentor and coach team of technicians; Audit performance quality and build training plans for direct reports. Ensure staff is motivated and productive.
- Schedule work of local team and coordinate schedules for larger jobs with other managers.
- Apply industry knowledge to offer technical / practical options to both internal and external customers; Prepare and review quotes; perform job walks as required; review test reports; audit field work for quality.
- Cultivate and maintain customer relationships with internal customers, external customers, and vendors. Conduct client communication in a highly customer service-oriented manner.
- Responsible for reviewing jobs to ensure the job meets or exceeds profitability goals.
- Work with VP, GM and/or GM to ensure continuous improvement strategic business initiatives are developed and implemented.
- Work with HSE to develop effective safety records and practices to minimize the Company’s exposure to potential risks.
- Work may require flexible hours, weekends, holidays, and night work to work, coordinate and/or communicate location business needs.
- All work and decisions shall be conducted in strict compliance of all regulatory law.
- Observe all safety rules and Best Practices; Follow all company policies and procedures.
- Maintain NETA certification and be willing to test up to the next level-Testing Division.
- Bachelor's degree in related field or experience equivalency and a minimum of 5 years related experience.
- Prefer experience with most of the following or similar: MCC’s, Breakers, relay testing, etc. or training from the military (Army Prime Power, Air Force Electrical Power Production, NAVY or another related program).
- Thorough understanding of heavy industrial, utility, large commercial, renewable energy and ability to troubleshoot complex business issues.
- Work may require flexible hours, weekends and holidays. Must be available for out-of-town work.
- Able to work with various people throughout the organization-Customer Focused.
Compensation: $140,000 to $160,000, depending on experience, plus 15% bonus eligible.
Relocation: Relocation offered to highly qualified candidates.
Benefits: Full benefits including medical, dental, vision, company paid life insurance, anniversary bonuses, matching 401k, and paid time off.
Application Details: The position will stay open until filled - seeking one FTE. Apply via job postings on job boards or from the company website.
Physical Demands: Position will require both office and field environment-based demands. Office can include occasionally lifting 25lbs and desk sitting completing computer and phone work. Field can include lifting a maximum of 50lbs on a daily basis.
Can also include crawling, climbing, standing for long periods of time and working in non-ideal conditions.