- Resolve customer complaints, and answer customers' questions regarding policies and procedures.
- Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Provide employees with guidance in handling difficult or complex problems, and in resolving escalated complaints or disputes.
- Implement corporate and departmental policies, procedures, and service standards in conjunction with management.
- Discuss job performance problems with employees in order to identify causes and issues, and to work on resolving problems.
- Train and instruct employees in job duties and company policies, or arrange for training to be provided.
- Evaluate employees' job performance and conformance to regulations, and recommend appropriate personnel action.
- Review records and reports pertaining to activities such as production, payroll, and shipping in order to verify details, monitor work activities, and evaluate performance
- Regular attendance and punctuality are essential job functions
- Dispose of various waste materials in the appropriate manner
- Effective housekeeping in workplace area is an ongoing operation for safety and better hygienic conditions for all team members.
- Employees in this position prior to April 2014 are presumed to be qualified and are "grandfathered" into their positions.
- Preferred – high school diploma or GED and/or foreign education acceptable
- Ability to: communicate with others effectively; understand direction (written or oral) and use basic math skills as the job demands
- Utilize MS Office to produce reports in various combinations to all readers and audiences
- Minimum 5 years previous experience in a similar or business program environment required
Comply with all applicable federal, state, local, & SA Recycling safety, health, & environmental rules, regulations, policies, & procedures.
- Work Environment: Office, with occasional visits through the scrap metal facility