Assistant Branch Manager

Kitsap Credit Union has an opening for an Assistant Branch Manager at our Poulsbo location. This position is responsible for assisting in coaching, mentoring, training and leading branch/department staff in skills and behaviors that reflect a service methodology and philosophy to create and foster a sales oriented culture.

Promote quality service and provide positive leadership to the Kitsap Credit Union team. Assist the Branch Manager to develop, maintain and execute branch/department strategic plan in conjunction with and support of the credit union strategic plan.

- Assist in directing daily operations, sales, service, employee development, safety, compliance and security

- Assist in coaching, leading and motivating branch employees; promote participation in cross sales of products and services. Meet with employees regularly to establish and reinforce sales/service goals.

- Conduct regular quality control observations in the areas of sales and service to provide employee feedback and ensure quality member service

- Work with the branch manager on cash requirements, conduct vault and teller drawer audits and balance branch totals daily, as required

- Enhance organizational reputation by accepting ownership for accomplishing new and different requests; explore opportunities to add value to job accomplishments

- Proactively generate new loan and membership business through branch sales activities, network with local businesses and participate in community events

- Actively contribute in the area of continuous quality improvement, solicit and contribute new ideas and methods to improve efficiencies and effectiveness of processes and procedures

- Educate and introduce members to self-service and assisted self-serve options, with continual education as new products and digital services are introduced

- Plan, organize and direct daily branch/department activities and workflows to ensure efficient and effective operations as it relates to new account, lending, and member services

- Provide data and reports on branch staffing, productivity, operational efficiency and effectiveness and provide solutions and ideas for improved operational effectiveness

- In the absence of the branch manager, assist and direct the workflow, be a resource for staff and members to answer complex questions and or resolve non-routine problems that may arise. Perform teller cash audits, review and approve transaction exceptions.

- Two years managerial or supervisory experience. Combination of education, KCU experience and / or supervisory experience leading a project or team

- Must be registered with the Nationwide Mortgage Licensing System within 30 days of hire and comply with the SAFE Act regulations

Kitsap Credit Union is firmly committed to equality of opportunity for all employees and applicants for employment in accordance with applicable Equal Employment Opportunity/Affirmative Action laws, directives, and legislation.

This job description is intended to describe the general nature and level of work being performed by employees in this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required for this position; other duties outside of normal responsibilities may be performed as necessary to meet the needs of the organization.

Nothing in this position description restricts management's right to assign or reassign duties and responsibilities to this job at any time.