Truck Field Service Technician 3 - HOLT Truck Centers

Job Summary: Provides exceptional customer service while inspecting, repairing, and providing maintenance to trucks, trailers, and attachments for On-Highway vehicles.

The incumbent in this position is expected to model the following practices on a daily basis: 1) Demonstrate alignment with the company's mission and core business values; 2) Collaborate with key internal/external resources; 3) Participate in ongoing self-development.

- Troubleshoots and repairs On-Highway trucks both Cat and OEM

- Travels to and from the job site and travels to retrieve parts

- Listens and understands customer complaints, quotes and explains repair costs, and schedules appointments with customers while providing clear communications

- Completes and files documentation necessary to justify billing

- Troubleshoots and diagnoses engine malfunctions and failures

- Performs engine and related equipment repairs on trucks and trailers

- Disassembles, inspects, determines parts required, and reassembles to factory specifications within TRGs

- Provides quality control/assurance inspections of completed tasks to include road testing

- Uses computers and related software to assist in diagnosing and reprograming engines

- Completes documentation for service reports, timecards, parts requisition and returns

- Interprets and utilizes information from operating, maintenance, online resources, and service manuals/bulletins

- Operates equipment and vehicles with possession of all necessary licenses and certificates

- Adheres to contamination control and HAZMAT rules and regulations

- Maintains all company equipment, tools, and vehicle in a good, clean, and working order

- Communicates job progress to supervisor and customer as needed

- Works overtime as required by workload and customers' needs

- Projects professionalism with both internal and external customers, including personal appearance

- Completes all assigned Technician Training Path courses and safety training

- Knowledge and ability to explain how various systems function on trucks and trailers

- Knowledge of equipment and tools, including their designs, uses, repair, and maintenance

- Knowledge and proficiency with current computer software, related hardware, and On-Highway Truck electronic systems diagnostic tooling

- Operation and control skills of On-Highway Trucks & Trailers

- Ability to learn and navigate various software for both CAT and OEM

- Ability to make precisely coordinated movements of the fingers of one or both hands in order to grasp, manipulate, or assemble very small objects

- Ability to operate hand tools, power tools, pneumatic tools, and equipment used in mechanical repair & overhead crane

- Ability to listen to and understand information and ideas presented through spoken words and sentences

- High school diploma or equivalent, accreditation from a technical school or an applicable skilled trades program required

- Has met HDSI requirements for preceding Technician levels; Ability to model and teach Holt's VBL Culture

- Must own and maintain the necessary tools to efficiently perform the job

- Significant amount of time sitting, standing, walking, kneeling, crouching, stooping, crawling, climbing, and reaching

- Constant movement and use of hands, this position requires good manual dexterity

- Communicates with customers, service managers, and co-workers

- Constantly reacts to visual, auditory, and other signals while performing the job

- Must be able to move objects, and use abdominal and lower back muscles to provide support over time without fatigue

- Frequently lifts and moves materials and equipment up to 70 lbs.

- Ascends/descends with gradual or continuous progress by oneself, using both hands and feet and climbs up and down ladders and/or equipment

- Frequently works outdoors around moving mechanical parts and exposed to weather extremes that include inclement weather, heat, cold, and humidity