Responds to orders, general client inquiries, invoice questions and client complaints.
Resolves the client's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrections or adjustment; following up to ensure resolution.
Handles client responses that may require deviation from standard procedures
Provides leadership, coaching and training to a team of client service specialists
Job may require extended sitting or standing, use of standard office equipment
Job requires the ability to use vision, adjust focus and work on a standard computer screen
Job will require presence on-site at the assigned work location
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