Put together welcome packets for guest to include parking passes and pool passes
Enter welcome packet information into the system and email to the appropriate community contacts
Handle telephone, email, internet and ‘in person’ inquiries efficiently and politely
Exceed our customers’ expectations by delivering service in a professional, knowledgeable and accommodating way
Remain calm, patient and polite if receiving customer feedback
Maximize revenue by converting inquiries, recognizing business prospects, and taking every opportunity to upsell
Liaise with all departments to ensure the best service is provided to our customers
Ensure that all work meets company standards; all paperwork must be accurate and complete, including booking information and payment details
Maintain positive working relationships with guests, vendors, other employees, etc.
Work closely with team members and other departments to ensure that Beach Properties of Hilton head is the best it can be
Ensuring guest service standards are met during arrival, departure, and during any other contact with guests.
Reporting guest issues accurately in Breezeway and to the appropriate department for resolution
Confident, self-motivated and demonstrate a passionate commitment to the business
Minimum of (2) two years’ experience in the vacation rental industry
Express or exchange ideas by means of the spoken word via email and verbally.
Exert up to 40 pounds of force occasionally, use your arms and legs, and sit most of the time.
Have close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading, and preparing documentation.
Subject to internal and external environmental conditions.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential responsibilities .
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