Premier Orthopaedics, in partnership with Philadelphia Hand to Shoulder, is seeking a dedicated and skilled Patient Service Representative to join our team at our Media, PA office. As two of the region’s most respected providers of orthopedic and upper extremity care, we offer a collaborative, patient-focused environment that prioritizes clinical excellence, innovation, and ongoing professional development.
This is a full time Monday-Friday position.
The Patient Service Representative is responsible for delivering outstanding customer service to patients and visitors by performing a variety of front-office and administrative tasks. This position involves greeting patients, managing check-in/check-out, verifying insurance, scheduling appointments, and collecting payments, while maintaining accuracy and confidentiality in all patient interactions.
This is a full-time position with Monday through Friday hours.
- Promptly greet and acknowledge patients; inform Medical Assistants and Providers of patient arrivals.
- Answer incoming calls promptly and courteously, providing information or directing inquiries as appropriate.
- Instruct patients in completing medical history and information forms; review and correct account details as needed.
- Obtain complete and accurate demographic and insurance information, ensuring all required documentation and authorizations are in place.
- Identify and collect co-payments, co-insurances, and outstanding balances; establish payment plans as authorized.
- Explain financial and insurance requirements to patients; refer complex issues to the Billing Department.
- Verify insurance benefits and notify patients or staff of coverage limitations or authorization needs.
- Scan and upload patient documents (photo ID, insurance cards, referrals, forms) into the EMR system.
- Schedule and confirm patient appointments; ensure all necessary referrals and authorizations are received.
- Prepare charts for upcoming appointments and communicate any scheduling delays to patients in the lobby.
- Maintain and balance cash drawers; reconcile daily transactions.
- Protect patient privacy and confidentiality in accordance with HIPAA standards.
- Maintain a clean, organized, and professional front-office environment.
- High school diploma, GED, or equivalent working knowledge preferred
- Minimum of 1–2 years of patient registration or front office experience in a medical or healthcare setting preferred
- Experience with insurance rules and regulations, medical terminology, and EMR systems highly preferred (Allscripts Pro Suite a plus)
- Experience collecting payments and explaining financial responsibilities to patients preferred
- Ability to communicate effectively with physicians, staff, patients, and the public, and establish positive working relationships with internal and external stakeholders
- Benefits begin the first of the month following hire date (for full-time employees)