Patient Service Representative

Patient Service Representative Location: Bryn Mawr, PA Organization: Premier Orthopaedics, in partnership with Philadelphia Hand to Shoulder

Premier Orthopaedics, in partnership with Philadelphia Hand to Shoulder, is seeking a dedicated and skilled Patient Service Representative to join our team in Bryn Mawr, PA . As two of the region’s most respected providers of orthopedic and upper extremity care, we offer a collaborative, patient-focused environment that prioritizes clinical excellence, innovation, and ongoing professional development.

The Patient Service Representative is responsible for delivering outstanding customer service to patients and visitors by performing a variety of front-office and administrative tasks. This position involves greeting patients, managing check-in/check-out, verifying insurance, scheduling appointments, and collecting payments, while maintaining accuracy and confidentiality in all patient interactions.

This is a full time on-site Monday-Friday position.

• Promptly greet and acknowledge patients; inform Medical Assistants and Providers of patient arrivals.

• Answer incoming calls promptly and courteously, providing information or directing inquiries as appropriate.

• Instruct patients in completing medical history and information forms; review and correct account details as needed.

• Obtain complete and accurate demographic and insurance information, ensuring all required documentation and authorizations are in place.

• Identify and collect co-payments, co-insurances, and outstanding balances; establish payment plans as authorized.

• Explain financial and insurance requirements to patients; refer complex issues to the Billing Department.

• Verify insurance benefits and notify patients or staff of coverage limitations or authorization needs.

• Scan and upload patient documents (photo ID, insurance cards, referrals, forms) into the EMR system.

• Schedule and confirm patient appointments; ensure all necessary referrals and authorizations are received.

• Prepare charts for upcoming appointments and communicate any scheduling delays to patients in the lobby.

• Maintain and balance cash drawers; reconcile daily transactions.

• Protect patient privacy and confidentiality in accordance with HIPAA standards.

• Maintain a clean, organized, and professional front-office environment.

• High school diploma, GED, or equivalent working knowledge preferred

• Minimum of 1–2 years of patient registration or front office experience in a medical or healthcare setting preferred

• Experience with insurance rules and regulations, medical terminology, and EMR systems highly preferred (Allscripts Pro Suite a plus)

• Experience collecting payments and explaining financial responsibilities to patients preferred

• Ability to communicate effectively with physicians, staff, patients, and the public, and establish positive working relationships with internal and external stakeholders

• Benefits begin the first of the month following hire date (for full-time employees)

Premier Orthopaedics delivers expert treatment for orthopedic injuries, joint disease, interventional spine care, regenerative medicine, and comprehensive physical therapy services, supported by more than 120 providers across 50+ locations. Our facilities include state-of-the-art MRI centers, outpatient surgery centers, physical therapy clinics, and orthopedic urgent care centers to ensure timely access to high-quality, patient-focused care.

Philadelphia Hand to Shoulder Center (PHSC), a division of Premier Orthopaedics, has been nationally recognized for more than 50 years for its specialized care of the hand, wrist, elbow, arm, and shoulder. Our fellowship-trained surgeons and certified Hand and Occupational Therapists collaborate to provide seamless care—from diagnosis and treatment to post-operative and rehabilitative recovery.

With 20+ convenient locations across Pennsylvania and New Jersey, PHSC offers advanced, integrated care to restore function, mobility, and quality of life for patients with upper extremity conditions.