Premier Orthopaedics, in partnership with Philadelphia Hand to Shoulder, is seeking a dedicated and skilled Patient Service Representative to join our team at our King of Prussia office. As two of the region’s most respected providers of orthopedic and upper extremity care, we offer a collaborative, patient-focused environment that prioritizes clinical excellence, innovation, and ongoing professional development.
The Patient Service Representative is responsible for delivering outstanding customer service to patients and visitors by performing a variety of front-office and administrative tasks. This position involves greeting patients, managing check-in/check-out, verifying insurance, scheduling appointments, and collecting payments, while maintaining accuracy and confidentiality in all patient interactions.
This is a full time on-site Monday-Friday position.
- Greet and acknowledge patients promptly; notify MAs and Providers of their arrival
- Answer incoming calls accurately and relay messages as needed
- Assist patients in completing medical history and other required forms
- Collect demographic and insurance information, financial consent forms, and required authorizations/referrals
- Collect co-payments, co-insurances, and past-due balances; explain financial responsibilities to patients
- Complete insurance and benefits verifications and notify relevant parties of coverage issues
- Schedule follow-up appointments and coordinate authorizations or referrals
- Scan patient information and maintain accurate EMR documentation
- Prepare charts for the following day according to the practice schedule
- Maintain a secure and accurate cash drawer, including daily balancing
- Maintain an organized and professional front office workspace
- Follow established front office SOPs and site-specific protocols
- High school diploma, GED, or equivalent working knowledge preferred
- Minimum of 1–2 years of patient registration or front office experience in a medical or healthcare setting preferred
- Experience with insurance rules and regulations, medical terminology, and EMR systems highly preferred (Allscripts Pro Suite a plus)
- Experience collecting payments and explaining financial responsibilities to patients preferred
- Ability to communicate effectively with physicians, staff, patients, and the public, and establish positive working relationships with internal and external stakeholders
- Benefits begin the first of the month following hire date (for full-time employees)