Patient Service Representative

The Patient Service Representative is responsible for delivering outstanding customer service to patients and visitors by performing a variety of front-office and administrative tasks. This position involves greeting patients, managing check-in/check-out, verifying insurance, scheduling appointments, and collecting payments, while maintaining accuracy and confidentiality in all patient interactions.

This is a full time on-site Monday-Friday position.

- Greet and acknowledge patients promptly; notify MAs and Providers of their arrival

- Answer incoming calls accurately and relay messages as needed

- Assist patients in completing medical history and other required forms

- Collect demographic and insurance information, financial consent forms, and required authorizations/referrals

- Collect co-payments, co-insurances, and past-due balances; explain financial responsibilities to patients

- Complete insurance and benefits verifications and notify relevant parties of coverage issues

- Schedule follow-up appointments and coordinate authorizations or referrals

- Scan patient information and maintain accurate EMR documentation

- Prepare charts for the following day according to the practice schedule

- Maintain a secure and accurate cash drawer, including daily balancing

- Maintain an organized and professional front office workspace

- Follow established front office SOPs and site-specific protocols

- High school diploma, GED, or equivalent working knowledge preferred

- Minimum of 1-2 years of patient registration or front office experience in a medical or healthcare setting preferred

- Experience with insurance rules and regulations, medical terminology, and EMR systems highly preferred (Allscripts Pro Suite a plus)

- Experience collecting payments and explaining financial responsibilities to patients preferred

- Ability to communicate effectively with physicians, staff, patients, and the public, and establish positive working relationships with internal and external stakeholders

- Comprehensive benefits package including medical, dental, and vision plans

- Benefits begin the first of the month following hire date (for full-time employees)

Philadelphia Hand to Shoulder Center (PHSC), a division of Premier Orthopaedics, has been nationally recognized for more than 50 years for its specialized care of the hand, wrist, elbow, arm, and shoulder. Our fellowship-trained surgeons and certified Hand and Occupational Therapists collaborate to provide seamless care-from diagnosis and treatment to post-operative and rehabilitative recovery.

With 10+ convenient locations across Pennsylvania and New Jersey, PHSC offers advanced, integrated care to restore function, mobility, and quality of life for patients with upper extremity conditions.