A. Duie Pyle is seeking a Customer Service Representative to join our team to serve as a key point of contact for both internal and external customers. This role is responsible for managing inquiries, scheduling shipments, handling requests, resolving issues and ensuring clear, timely communication to deliver exceptional customer service.
To be qualified for this position, you should possess the following:
- Experience in a fast-paced work environment; strong attention to detail
- Strong familiarity with MS Office (Word, Excel and Outlook); basic typing skills
- Ability to prioritize tasks and meet deadlines; work effectively as an individual contributor and or as part of a team
- Willingness to maintain a flexible schedule to meet the needs of the business, including but not limited to early mornings, evenings, and non-traditional holidays
Customer Service Representative responsibilities include, but are not limited to:
- Scheduling pick-ups, tracing shipments, providing shipment ETAs, rate quotes, and or freight charges
- Coordinating with internal departments as well as partners, delivery agents, brokers, and container stations to schedule shipments and handle customer issues
- Scheduling delivery appointments and handle re-consignments
- Coordinating communication with customers, drivers, and Accounts Receivable regarding Driver Collect and C.O.D. shipments
- Compiling and delivering custom reports; performing daily audits of reports
- Documenting all customer interactions for follow up and record keeping purposes
- Assisting customers with “My Pyle” registration and utilization of our web site
- Meeting the standards for all Key Performance Indicators (Call Quality, Process Knowledge Assessment, Adherence to Schedule, “Make Busy” %, Contacts per Hour)