Customer Service Lead

If you love cars, enjoy leading others, and thrive in a fast-paced environment, then join us!

As a Customer Service Lead at GO Car Wash, you’ll be stepping into a leadership role, serving as the manager on duty when our Team Leaders, AGMs, or GMs are not present. You will be responsible for overseeing day-to-day operations, driving sales, and ensuring all GO Car Wash policies and procedures are followed. This is a developmental role designed to prepare you for a Team Leader position.

• Opening and closing the car wash according to GO’s standard operating procedures.

• Leading by example by greeting customers warmly and utilizing sales scripts to drive membership sales.

• Guiding vehicles safely into the car wash and educating customers on our wash process.

• Maintaining the cleanliness and functionality of the site to deliver a superior customer experience.

• Addressing customer issues, escalating to leadership if needed, to ensure customer satisfaction and retention.

• Assisting with team coaching, ensuring all teammates adhere to safety standards and sales scripts.

• A positive, outgoing attitude and a passion for sales and leadership.

• Strong customer service skills, with the ability to connect with customers and promote our membership packages.

• Ability to handle day-to-day site operations and resolve customer issues independently.

• Willingness to learn and grow into a leadership role by working closely with site managers.

• Energy and stamina to stand, move, and engage with customers and teammates for extended periods.

• Previous experience in customer service and/or sales preferred.

• Ability to lift 25 lbs and work in outdoor conditions for long periods.

We offer a dynamic, fast-paced workplace where you can develop leadership and sales skills while contributing to our growing team. Along with competitive pay, you’ll enjoy:

• Opportunities to advance into leadership roles, including Team Leader positions.

• Sales training and leadership coaching to help you grow and succeed.

Our Customer Service Leads generally earn $18.50 per hour, which includes base pay of $12.50/hour with an average of $2.00/hour in commission for membership sales and $4.00 tips/hr. Commissions are uncapped, and top performers often earn more!