Bilingual Case Manager Generalist III

- Manages a caseload of assigned HBH participants with support.

- Coordinates and assists with assigned HBH participant intakes, completing PHQ-9 questionnaires, and needs assessments.

- Assists participants in developing service plans.

- Provides ongoing assessments and evaluates the effectiveness of service plans and progress made by participants and participates in client treatment planning and case review with the manager of program staff.

- Coordinates and conducts a comprehensive assessment process for assigned participants, as appropriate.

- Develops and monitors a regularly reviewed action plan in partnership with the participants and Social Service program team.

- Provides case management services including monitoring participant needs and making referrals as needed, in consultation with the Social Services program team.

- Identifies and coordinates resources for direct medical, clinical, and psychiatric care of program participants with program staff.

- Ensures all parties are kept informed about the medical and psychiatric needs of the participants and completes referrals in a timely manner.

- Coordinates with program staff to ensure that participants are active and engaged in services, appointments, meetings, and activities.

- Contacts enrolled participants monthly by phone, email, video, or in person for individual case management.

- Documents and updates all interactions with enrolled and new participants, writes clear and concise notes, and maintains daily logs on all participants.

- Maintains and reports applicable statistics regarding programs and participant services.

- Manages any crisis and/or emergencies that may occur on the units with patients.

- Provides telephone and/or in-person screening to patients that are requesting immediate service.

- Responds to all shift emergencies and effectively completes all documentation.

- Prepares and accurately submits all required forms and statistical reports, maintains documents regarding participant's cooperation, daily activities, and other records in compliance with agency and external policies, procedures, and applicable licensing standards.

- Participates in and contributes to regularly scheduled supervisory and team meetings.

- Participates in program planning and evaluation.

- Performs related duties as assigned.

- High school diploma/GED or equivalent is required and 8 or more years of experience working in a community based medical/social services setting.

Associate degree and 6 or more years of experience working in a community based medical/social services setting.

Bachelor's degree in social work or related field and 4-6 years of experience working in a community based medical/social services setting.

Master's degree in social work or related field and 2-4 years of experience working in a community based medical/social services setting.

- Demonstrated cultural competency working with system-involved LGBTQ communities

- Knowledge of and familiarity with navigating social services and government agencies

- Experience navigating social services and government agencies

- Ability to write in a concise and organized manner, and use correct grammar

- Ability to develops results-oriented conclusions

- Ability to remain calm in emergency situations and follow emergency policies and procedures

- Ability to adapt own behavioral and communication style to gain cooperation of managers, co-workers, peers, clients, patients, and suppliers

- Bilingual (English/Spanish) required.

- Experience facilitating restorative practices and/or youth groups is preferred.

- Requires ability to speak audibly and listen actively.

- Requires ability to use computers, telephones and other office equipment.

- Requires ability to sit for extended periods of time.

- May require occasional bending and lifting up to 25 pounds.

- May require periodic travel.

EQUAL OPPORTUNITY STATEMENT: Decisions and criteria governing the employment relationship with all employees at Howard Brown are made in a non-discriminatory manner, without regard to race, color, creed, religion, national origin, sex, marital status, pregnancy, disability, sexual orientation, gender identity, veteran status, age, FMLA status, or any other factor determined to be unlawful by federal, state or local statutes.

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary.

In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.