Internal Communications Specialist - Channel Strategy & Operations

- Support the execution of Acuity's internal communications channel strategy, ensuring alignment with employee needs and business priorities.

- Assist with maintaining governance frameworks for all internal communication channels, including ownership, standards, posting cadence, and best practices.

- Support operations of internal communication channels, ensuring they function effectively and provide a seamless user experience.

- Identify opportunities to improve channels, including enhancing usability, reducing friction, and improving engagement.

- Support the evaluation, planning, and rollout of new communication channels and tools, including vendor coordination, testing, and implementation.

- Support measurement and reporting of internal communications performance across channels, including:

- Analyze engagement data to identify trends, gaps, and opportunities

- Provide insights and recommendations to improve channel effectiveness and employee experience

- Partner with Communications Strategists and business stakeholders to guide appropriate channel usage and ensure alignment with channel strategy.

- Support the flow and placement of content across channels to ensure consistency and prioritization, without owning content development.

- Educate partners and contributors on how to effectively use internal channels and follow established governance.

- Identify opportunities to streamline communication delivery, reduce volume, and improve the overall employee experience.

- Contribute to elevating team capabilities through knowledge sharing and coaching.

- Demonstrate strong project management, organization, and the ability to manage multiple priorities effectively.

- Exemplify Acuity's Mission & Values through daily actions and promote consistent, employee-focused communication practices across the organization.

Bachelor's degree in communications, business, marketing, information systems, or related field preferred.

- 3+ years of experience managing digital platforms or internal communication channels (e.g., intranet, email platforms, CMS, employee experience tools).

- Experience in channel strategy, platform optimization, or digital operations.

- Experience supporting analysis of engagement or platform data and translating insights into actionable, data-driven recommendations.

- Understanding of channel strategy, user experience (UX), and digital engagement principles.

- Experience working with or managing content management systems (CMS), intranet platforms, and email tools.

- Analytical skills with the ability to interpret data, identify trends, and make recommendations.

- Experience working with or contributing to reports, dashboards, or analytics tools.

- Strong organizational and project management skills with the ability to manage multiple priorities.

- Ability to work effectively in a cross-functional, consultative environment.

- Ability to influence and guide partners on best practices without direct authority.

- Demonstrated problem-solving mindset with a focus on continuous improvement.

- Ability to adapt to change and leverage new tools and technologies.

- Proactively pursues professional development and stays current on communications and digital trends.

The salary range for this position is $80,000-$95,000 annually. This salary range is an estimate, and the actual salary will vary based on applicant's education, experience, knowledge, skills, and abilities.