Remote Medical Collections Representative - Wisconsin ONLY

We're looking for someone who's customer-focused, assertive, and ready to take on challenges in a fast-paced environment. Ready to make an impact? Let's get started!

As a Medical Billing and Collections Representative, you will be responsible for managing delinquent medical accounts and ensuring timely resolution. This includes assisting patients with payment arrangements, addressing account inquiries, and submitting accounts to internal teams for insurance follow-up when appropriate.

A professional and respectful demeanor is essential when interacting with patients and team members.

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Bonus Potential: Monthly performance-based bonus with uncapped earning potential

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- 9:30 AM - 6:00 PM (3 days/week) and 12:30 PM - 9:00 PM (2 days/week CST)

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- Manage and resolve overdue medical accounts

- Assist patients with payment arrangements and account inquiries

- Submit accounts for insurance follow-up to appropriate internal departments

- Maintain accurate and detailed account records

- Collaborate with internal teams to ensure account resolution

- Meet daily productivity and performance goals

- Education: High school diploma / GED

- Experience:

- 1-2 years of call center or collections experience in a healthcare environment

- Working knowledge of insurance collections, including verification of insurance and follow-up processes

- Strong communication and organizational skills

- Ability to work independently and meet performance goals

- Ability to handle high call volume (100+ calls per day)

- Experience with medical billing software is a plus

- Previous collections or customer service experience preferred

- Must reside in the state of Wisconsin

- Bilingual in Spanish preferred

- Comprehensive Health Coverage : Enjoy medical, dental, and vision plans available starting after 90 days of full-time employment.

- Life & Disability Insurance : Benefit from basic life/AD&D, short-term, and long-term disability coverage, with optional voluntary life/AD&D plans.

- 401(k) Plan : Eligible to participate in the company's 401(k) plan after 6 months of continuous service.

- Paid Time Off (PTO) : Start accruing PTO from your very first day of employment.

- Flexible

Benefits : Customize your benefits package to fit your personal and family needs.

Founded in 1992, Americollect/GetixHealth has grown into a leading provider of healthcare revenue cycle management services, with offices across the United States and India. We work with healthcare organizations to optimize their financial performance, offering solutions that enhance efficiency and profitability. Our team of 1,800 dedicated professionals delivers exceptional patient care, compliance, and cutting-edge technology to help clients succeed.

With a relentless commitment to patient satisfaction, we ensure that every step of the revenue cycle is streamlined and patient centered.

Americollect is an equal employment opportunity employer and participates in E-Verify.