Customer Service and Operations Representative

A dedicated customer service and operations representative must handle customer-facing duties as well as general operations tasks. The ideal candidate is familiar with Excel, has excellent communication and multitasking skills, a positive attitude, is a self-starter, and has a strong work ethic. Candidates should be resourceful and proactive in addressing issues as they arise, and able to prioritize and manage time effectively.

This is an on-site position.

- Maintain accurate customer, order, and account data in Business Central to ensure quality, consistency, and completeness.

- Review transactions and records for accuracy, identify discrepancies, and take corrective action.

- Provide feedback on current processes, systems, and workflows to identify opportunities to improve efficiency, data integrity, and Customer experience.

- Document issues, both technical and operational, consistently.

- Learn new areas of technology in which our products are offered.

- Issuing Credits and processing returns paperwork as needed.

- Strong attention to detail and the ability to analyze information, maintain accuracy, and support process improvements.

- Organized, self-motivated, and good time management skills

Salary Range: $21-$24 hourly. The position provides a competitive salary based on previous work experience, education, acquired skills, and established relationships. The salary is commensurate with current standards for comparable positions and responsibilities within publishing and other leading not-for-profit ministries.