Customer Service Associate (Phone Support)

GT Independence has earned multiple awards for being an exceptional workplace, including being named a 2026 National “Best and Brightest Companies to Work For.” We are also proudly certified as a Great Place to Work® for 2025/2026 —a distinction reserved for top employers committed to outstanding employee experiences.

As a Customer Service (Self Determination) Support Specialist or SDSS, you’ll work on a team to deliver great customer service, over the phone, to people self-directing their care as well as other stake holders.

• Make and receive phone calls to support external and internal stakeholders

• Enter information into databases, such as a call log, for effective record keeping

• Ensure the proper naming and saving of documents in the document management system

• Manage DocuSign accounts and support issues from the operations staff and customers

• Ensure all compliance standards are met for audit purposes

• Accurately and efficiently complete payroll checklists for assigned agencies

• Work with your team leader to identify strategies for reducing errors

• Collaborate with your team to resolve rejected timesheet issues

• Work is performed in a typical office (call center) setting.

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