Front Desk / Customer Service Representative - Full Time

We are seeking an enthusiastic Customer Service Representative (CSR) to sell iFLY's unique indoor skydiving experience! CSRs have strong selling, communication, and customer service skills, are willing to learn and grow, and often act as the first point-of-contact to iFLY customers If an exciting, dynamic, collaborative workplace is for you, then apply!

Every team member on the iFLY Flight Crew exemplify and deliver our core values of SOAR :

- Safety - Promote customer safety throughout their time in the wind tunnel and facility

- Sales - Actively listen to guests to recommend and sell experiences that improve their time at iFLY

- Service - Maintain a positive and friendly attitude that excites customers about the experience and assist them in a timely manner

- Service - Resolve product/service issues by clarifying complaints, selecting the appropriate solutions, expediting the correction, and following through

- Additional

Responsibilities - Stock merchandise, clean and maintain facility, operate the wind tunnel, process refunds & reschedule. As needed, participation in marketing related photography, video, and social content capture for promotional usage.

- Stand for about 8 hours a day while working on a point-of-sale system

- Exercise good judgement while staying focused and attentive throughout the duration of flight session while operating tunnel wind at speeds up to 160 mph

- Ability to resolve conflicts, to multi-task, and to understand customer needs

- Ability to work well within a team maintaining positive relationships

All 7 billion people on earth dream about flying, and we're the only ones who make that dream come true. It's an awesome privilege, and making that dream come true is our passion. Join the team!