PRN EMS Communications Specialist

The EMS Communications Specialist shall perform all tasks necessary to ensure timely scheduling and transportation including answering phones, screening transport requests, recording all required information, verifying insurance information and making sure that pre-authorizations are being obtained as needed, ensuring timely patient transports to and from facilities, and patients’ homes via ambulance and wheelchair van.

In the course of the dispatcher work, the ideal candidate must be able to interact with all levels of the organization of Augusta Health in a professional and concise manner.

The EMS Communications specialist will work in cooperation with Emergency Department staff, licensed practitioners, attending Physicians and Transportation Services staff. This role will communicate with EMS prior to patient arrival to the emergency department, notify appropriate staff of patient’s chief complaint, and accurately document reports.

• Previous experience in clerical or administrative assistant role

• Pre-hospital Emergency Medical Services or ambulance transportation services experience preferred

• Experience with electronic documentation and a basic understanding of Microsoft Office software

• Must be able to work under pressure and positively interact with patients, other departmental and medical staff, visitors and outside entities

• Neat in appearance with a personable, tactful, and courteous manner

• High level of organization and ability to follow through on assigned tasks

Company Information Augusta Health is a mission-driven, independent, nonprofit, community health system located in Fishersville Virginia in Virginia’s scenic Shenandoah Valley. Augusta Health offers a full continuum of inpatient and outpatient which includes Augusta Medical Center a 255 bed inpatient facility and Augusta Medical Group which is comprised of 40 practice locations and four urgent care locations.