Case Manager (Bilingual Spanish/English) - Dundalk Support Center

duties and responsibilities. These include, but are not limited to:

- Bilingual in Spanish, offering effective communication across diverse populations.

- This position is supported by grant funding, and the responsibilities associated with the role are governed by the terms and conditions of the grant. Employment may depend on the continuation or termination of the funding.

- Driving (Agency and/or personal vehicle) is required for this position. Driver must be at least 21 years of age, with a minimum of 2 years of driving experience, and a valid driver's license issued by the state of residence. There can be no state-issued restrictions on the licenses that would impede driver's ability to operate the vehicle as required by the Agency, and there must not be more than three (3) points on their driving record.

- Bachelor's degree in Human Services, Social Work, or related field.

- Excellent knowledge of case management and crisis intervention services

- An equivalent combination of education and experience may be considered.

- Demonstrates patience and composure when working with others, fostering positive relationships.

- Exhibits exceptional relational and customer service skills, building strong connections and providing top-tier service.

- Acts with discretion, tact, and professionalism in all situations, maintaining confidentiality and integrity.

- Demonstrates excellent verbal and written communication skills, ensuring clear and effective exchanges.

- Displays excellent organizational skills and attention to detail, ensuring accuracy and efficiency.

- Utilizes effective conflict resolution skills to address issues and maintain a positive environment.

- Requires proficiency in using computer systems and software to perform job function, including but not limited to, basic Windows PC, web browsing (i.e., Chrome, Internet Explorer, etc.), and Microsoft Outlook. Knowledge of other Microsoft Office applications, such as Word, Excel PowerPoint, Teams, and OneDrive is preferred.

- No remote or hybrid work availability based on core and essential functions of the position.

- Remaining in a stationary position, which may involve standing or sitting for extended periods, as required to complete tasks or duties associated with the role.

- Moving about to accomplish tasks or transitioning between different work sites, which may involve walking, standing, or traveling to various locations as required by the role.

- Engaging in communication with others to exchange information, which may involve speaking, listening, writing, or using electronic communication methods to ensure clear and effective understanding. This includes both verbal and non-verbal interactions with colleagues, clients, or external parties.

- Repetitive motions involving the wrists, hands, and/or fingers, including tasks such as typing, data entry, or handling small objects. These repetitive activities may occur throughout the workday and require attention to ergonomics to ensure comfort and minimize strain.

- Assessing the accuracy, neatness, and completeness of assigned work to ensure it meets quality standards and adheres to established guidelines.

- Hearing and vision abilities, with or without correction, sufficient to drive safely and effectively observe and communicate with others.

- 403(b) Retirement Plan with a discretionary employer contribution