No two days look exactly the same here. In this role, you’ll:
- Partner closely with the General Manager and Assistant General Manager to support daily operations, initiatives, and team needs
- Oversee multiple departments and collaborate with team leads to set goals, review performance, and keep everyone aligned
- Lead pre-shift meetings, staff orientations, and support training for new hires
- Help build schedules, learning paths, and mentorships for team members
- Be a visible, hands-on leader on the floor — setting the tone through professionalism, communication, and teamwork
- Support guest experience by responding to questions, resolving issues, and keeping the front of house running smoothly
- Ensure all areas are clean, organized, safe, and guest-ready
- Assist with special events, promotions, league preparation, and day-to-day coordination
- Monitor inventory and supplies and communicate needs to leadership
- Operate POS systems, make announcements, and support lane and amusement operations as needed
- Handle opening and closing duties and help ensure safety, security, and proper use of company property
- Respond to incidents or injuries and complete required documentation when needed
In short: you’ll help keep the energy high, the team supported, and the experience exceptional.
- 4+ years of guest service experience and 2–4 years of supervisory experience
- The ability to stay calm, positive, and professional in a busy environment
- Fast-paced, high-energy setting with large crowds, kids, music, and lighting effects
- You’ll be on your feet, moving throughout the facility, and lifting up to 50 lbs
- This role requires flexible availability, including evenings, weekends, and longer shifts when needed
- You’ll have real impact on team culture and guest experience
- You’ll be part of a company that values fun, teamwork, and creating memorable moments
If you’re ready to lead, support a great team, and keep things running like a well-oiled machine — we’d love to hear from you.