Senior Site Reliability Engineer

• Partner with software developers, platform engineers, and IT staff to improve system design, operability, deployment safety, and production support readiness.

• Define and maintain operational standards, runbooks, support procedures, escalation paths, and service-level objectives.

• Evaluate system architecture and changes to ensure they balance functional requirements, service quality, reliability, security, and compliance needs.

• Drive continuous improvement in platform stability, maintenance, and availability.

• Provide advanced technical support and troubleshooting for complex platform and service issues affecting internal users and stakeholders.

• 8+ years of experience in Site Reliability Engineering, DevOps, Platform Engineering, Systems Engineering, or related infrastructure roles supporting production services.

• Strong experience with Linux systems administration and troubleshooting in enterprise environments.

• Strong experience operating and maintaining on-prem Kubernetes platforms and all related components including CRI, CNI, and CSI plugins.

• Experience deploying and maintaining applications on Kubernetes using Helm, Kustomize, and similar tooling.

• Experience supporting DevOps tooling such as GitLab, Artifactory, Jira, Confluence.

• Proficiency scripting with at least one of Python, Go, or Bash.

• Strong experience designing, maintaining, and maturing observability tooling including monitoring, dashboards, logging and tracing, and supporting SLOs.

• Operational readiness practices, including developing documentation, runbooks, and architectural descriptions

• Incident response, root cause analysis, remediation/recovery

• Ability to obtain a security clearance, which includes U.S. citizenship.

• Experience with multiple Linux distributions including Ubuntu.

• Experience with at least one of the following: Tanzu Kubernetes, Nutanix Kubernetes Platform, Canonical Kubernetes.

• Experience with infrastructure automation and configuration management.

• Experience managing AI tooling on Kubernetes including MCP Servers, LLM platforms (vLLM, Ollama), Kubeflow.

• Experience with security and compliance considerations in regulated environments.

• Bachelor’s degree in CS, Software Engineering or other IT-related field or equivalent experience

REMOTE WORK NOTICE: This position may be performed fully remote, hybrid, or onsite at an ARA office. Preference will be given to candidates located onsite in the Albuquerque area.