Transfusion Medicine Quality Program Manager

The Transfusion Medicine Quality Program Manager, in partnership with medical directors and corporate quality leadership is responsible for the design, governance, and performance of the Transfusion Medicine Quality and Regulatory Program. This role provides support for department and corporate Quality Management System (QMS) activities to include regulatory compliance, and risk management activities across FDA-registered ARUP Blood Donor Services, FDA-registered hospital-based blood bank, and the Immunohematology Reference Laboratory (IRL).

Coordinates and leads transfusion medicine quality initiatives and acts as a key liaison between ARUP Laboratories and University of Utah Health clinical partners.

This position operates with a high degree of autonomy and professional judgment in a highly regulated environment, ensuring compliance with applicable federal, state, and accrediting body requirements, including FDA, AABB, CAP, CLIA, ISO, and DNV as well as alignment with applicable corporate QMS activities. The Manager drives quality management, data-driven continuous improvement, audit readiness, and corrective and preventive action (CAPA) programs to ensure safe and effective manufacturing and clinical use of blood products, as well as organizational integrity.

ARUP proudly hires top talent to create a work environment of diversity, professional growth and continuous development. Our workforce is committed to the important service we provide to over one million patients each month. We always strive for excellence and have a strong desire to have involvement with the advances in medicine and the role laboratory services plays within each patient’s life.

We never forget that there is a patient behind every specimen we receive.

Together with medical directors and laboratory operational management, establishes, implements, and maintains a comprehensive quality management framework for transfusion medicine that aligns with ARUP’s quality management system (QMS)

Defines quality program objectives, indicators of performance using data, and metrics for success (effectiveness) aligned with regulatory and organizational expectations

Leads strategic quality initiatives and enterprise projects impacting the Transfusion Medicine program

Serves as the primary point of contact for FDA, AABB, DNV, and other regulatory or accrediting bodies related to transfusion medicine. Works closely with corporate Quality Systems and Support staff to align CAP, CLIA and ISO requirements to Transfusion Medicine division practices.

Leads preparation, execution, and response for internal, external, and regulatory audits and inspections

Interprets regulatory requirements with clarity and translates them into actionable policies, procedures, and controls

Identifies, assesses, and where applicable, assists in the mitigation of quality and regulatory risks within transfusion medicine

Leads root cause analysis, corrective and preventive action (CAPA) development, implementation, and data-driven effectiveness monitoring

Ensures timely escalation and resolution of quality events, deviations, and nonconformances

Acts as a liaison between ARUP Laboratories and University Health staff to address transfusion medicine quality and regulatory opportunities

Collaborates with Medical Directors, Patient Blood Management professionals, laboratory leadership, and operational teams to support and ensure safe and compliant transfusion practices and blood administration

Provides expert consultation on transfusion medicine quality, regulatory interpretation, and best practices

May present quality-related data, findings, and opportunities to hospital and/or ARUP leadership

Drives process improvement initiatives using quality methodologies to enhance safety, efficiency, and compliance

Promotes standardization of transfusion medicine processes and documentation across the organization

Monitors quality trends and performance data to identify and prioritize improvement opportunities

Establishes and supports change management, to include risk analysis and prevention for laboratory initiatives.

Provides mentorship and technical guidance to quality staff supporting transfusion medicine

Contributes to workforce development through training, education, and competency support related to transfusion medicine quality

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.