Field Service Technician - (Full Time)

CaptionCall is looking for a caring, customer service-oriented installer/trainer with a passion for helping people with hearing loss communicate with the world! This hands-on position is responsible for enriching lives by installing the CaptionCall phone for our customers and training them how to use it to communicate over the telephone with confidence.

This individual must enjoy working with a variety of people in their homes. The schedule is flexible and it's the perfect position for people who like to work independently. This is a full-time position with potential for career growth and advancement.

Come be a part of our mission and make a meaningful and positive impact with the industry leading provider of language services for the Deaf and heard-of-hearing.

- Install and troubleshoot CaptionCall phones in customers' homes

- Courteously train customers on how to use the phone and its features

- Guide other CaptionCall activities and make recommendations for expanding the breadth and reach of the business

- Ability to meet or exceed Install/Trainer expectations and maintain established goals set forth by department management

- Complete required reports and submit invoices and feedback on customer interactions

- Maintain adequate inventory of equipment and supplies in order to service customers

- This position has access to highly confidential, sensitive information relating to customers of CaptionCall. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence.

- Ability to effectively communicate in English through reading, writing, speaking, and listening

- Daily driving is required. Must have a reliable, licensed and insured vehicle available at all times

- Able to sit/stand for a long period of time in an office environment

- Able to transport installation equipment into a customer's home,

- Dexterity of hands and fingers to operate a computer keyboard, mouse, tools, and handle other computer components

Our Mission ...Harnessing the power of language, we connect diverse people and enrich the human experience.

Our Vision ...To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words.

As one of the world's leading language services providers, Sorenson combines patented technology with human-centric solutions. We strive to increase diversity, equity, inclusion, and accessibility for underrepresented people through communication solutions for all: call captioning and video relay services, over-video and in-person sign language and spoken language interpreting, translation, real-time captioning, and post-production language services.

Sorenson's impact vision and plan extends to supporting employment opportunities for diverse employees, customers, and communities. As a minority-owned company, we are committed to expanding opportunities for underserved communities while promoting an inclusive workplace for our own employees.

Equal Employment Opportunity: CaptionCall and Sorenson Communications are an EOE, Disability/Age Employer.

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Thought Provoking: Capable of making others think deeply on a subject

Dedicated: Devoted to a task or purpose with loyalty or integrity

Goal Completion: Inspired to perform well by the completion of tasks

Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business

Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization