Co-created in Los Angeles, Pacsun inspires the next generation of youth, building community at the intersection of fashion, music, art and sport. Pacsun is a leading lifestyle brand offering an exclusive collection of the most relevant brands and styles such as adidas, Brandy Melville, Essentials Fear of God, our own brands, and many more.
Our Pacsun community believes in and understands the importance of using our voice, platform, and resources to inspire and bring about positive development. Through our PacCares program, we are committed to our responsibility in using our platform to drive change and take action on the issues important to our community.
Join the Pacsun Community.
The Assistant Store Manager assists the Store Manager in leading a customer focused, top-line sales driven, profitable and productive store location. The Assistant Store Manager must also inspire and motivate others by exhibiting core value behaviors-including a customer focused selling culture and ensuring the execution of the Store's KPl's.
Assistant Managers also must hold store employees accountable to following all policies and procedures.
- Displays a customer-focused mindset at all times and ensures all team members deliver an engaging, positive and authentic customer experience
- Handles customer situations in compliance with policy and procedures, attempts to "solve for yes" and escalates issues as appropriate
- Maintains a clean and well organized store, promoting a safe working and shopping environment to maximize the customer experience
- Performs as the floor supervisor role as needed to cover non-peak periods (breaks etc.)
- Displays a customer-focused mindset at all times and ensures all team members deliver an engaging, positive and authentic customer experience
- Holds self and others responsible for the accomplishment of all operational tasks
- Coaches and provides feedback on Sales Associate's performance
- Supports associate engagement by recognizing and rewarding outstanding performance
- Provides direction to associates to ensure understanding of company directives and standards
- Prioritizes and delegates tasks to meet all operational needs
- Supports and executes visual directives and maintains visual standards set by the company
- Maintains merchandise flow, filling and presentation standards throughout the store and stockroom
- Maintains a clean and well organized stockroom and store, promoting a safe working and shopping environment to maximize the customer experience
- Ensures all store associates follow all policies, procedures and all Safety Program practices
- Inspires and motivates others by consistently exhibiting core value behaviors
- Operate with the highest level of conduct, integrity, and confidentiality; setting the example for leaders and associates.
- Develop and nurture strong cross functional partnerships; driving business results and inspiring a culture of transparency, collaboration, and accountability.
- Serve as a Pacsun advocate in the industry and marketplace.
- Recruit, identify, develop, and retain talent that delivers performance excellence.
- As a manager, serve as a leader of company culture, norms, and conduct.
- Ability to balance a strong management presence with a high level of approachability, encouraging and eliciting associate feedback and interaction.
This is a full-time position. Ability to work 32-40 hours a week is required. As a National Retailer, flexibility with work schedule (able to work weekends, nights, peak holiday periods) is required.