- Displays a customer-focused mindset at all times and ensures all team members deliver an engaging, positive and authentic customer experience
- Handles customer situations in compliance with policy and procedures, attempts to "solve for yes" and escalates issues as appropriate
- Maintains a clean and well organized store, promoting a safe working and shopping environment to maximize the customer experience
- Performs as the floor supervisor role as needed to cover non-peak periods (breaks etc.)
- Displays a customer-focused mindset at all times and ensures all team members deliver an engaging, positive and authentic customer experience
- Holds self and others responsible for the accomplishment of all operational tasks
- Coaches and provides feedback on Sales Associate's performance
- Supports associate engagement by recognizing and rewarding outstanding performance
- Provides direction to associates to ensure understanding of company directives and standards
- Prioritizes and delegates tasks to meet all operational needs
- Supports and executes visual directives and maintains visual standards set by the company
- Maintains merchandise flow, filling and presentation standards throughout the store and stockroom
- Maintains a clean and well organized stockroom and store, promoting a safe working and shopping environment to maximize the customer experience
- Ensures all store associates follow all policies, procedures and all Safety Program practices
- Inspires and motivates others by consistently exhibiting core value behaviors
- Operate with the highest level of conduct, integrity, and confidentiality; setting the example for leaders and associates.
- Develop and nurture strong cross functional partnerships; driving business results and inspiring a culture of transparency, collaboration, and accountability.
- Serve as a Pacsun advocate in the industry and marketplace.
- Recruit, identify, develop, and retain talent that delivers performance excellence.
- As a manager, serve as a leader of company culture, norms, and conduct.
- Ability to balance a strong management presence with a high level of approachability, encouraging and eliciting associate feedback and interaction.
- The physical demands described here are representative of those that are required by an associate to successfully perform the essential functions of this job.
- Hotel, Airplane, and Car Travel may be required for SM and above roles only.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the associate for this job.
Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to qualified individuals with disabilities to enable them to perform the essential functions of the role.