- Prioritizes and delegates tasks to meet all selling, visual, and operational needs
- Builds product confidence by creating accountability and expertise through use of basic and seasonal educational tools
- Supports and executes all product, visual and marketing directives, and maintains standards set by the company
- Maintains a clean, well-organized, replenished store and stockroom, promoting a safe working and shopping environment to maximize the customer experience
- Anticipates and determines customer needs and “solves for yes” in order to ensure customer satisfaction
- Fosters an environment that delivers an engaging, positive and authentic selling experience to ensure customers return to the store
- Accountable to self and others for achieving all company sales, metric and operational goals
- Understands key business reports and payroll tools to evaluate and urgently communicate action steps to drive performance, both topline and expense
- Creates shortage action plans to minimize loss and achieve shrinkage goal
- Drives and executes all digital sales strategies including ship from store and BOPIS within the store
- Communicates store and customer feedback to the District or Market Manager to grow the business
- Consistently coaches the Management and Associate teams to ensure alignment and motivation around the company’s strategies and goals
- Accountable to performance manage underperforming members of his/her team by partnering with their supervisor, and when required, HR
- Strong interpersonal and communications skills with the ability to communicate at all levels
- Proven ability to drive sales results in a high sales volume environment
- Ability to interpret all policies and procedures to resolve customer and associate issues
- Willingness to travel periodically to attend meetings/workshops (overnight may be necessary)
- Minimum five years retail experience required, with a proven ability to drive sales results
- Minimum of two years of retail management experience required
- Operate with the highest level of conduct, integrity, and confidentiality; setting the example for leaders and associates.
- Develop and nurture strong cross functional partnerships; driving business results and inspiring a culture of transparency, collaboration, and accountability.
- Serve as a Pacsun advocate in the industry and marketplace.
- Recruit, identify, develop, and retain talent that delivers performance excellence.
- As a manager, serve as a leader of company culture, norms, and conduct.
- Ability to balance a strong management presence with a high level of approachability, encouraging and eliciting associate feedback and interaction.
This is a full-time position. As a National Retailer, flexibility with work schedule (able to work weekends, nights, peak holiday periods) is required.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the associate for this job.
Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to qualified individuals with disabilities to enable them to perform the essential functions of the role.