Customer Service Representative I - Workers' Compensation Call Center

The Customer Service Representative plays a vital role in supporting the Workers’ Compensation department by managing inbound and outbound calls and providing exceptional service to claimants and internal teams. This entry-level position is ideal for individuals looking to start a career in insurance, claims management, or customer service within a professional environment.

You will assist claim adjusters by addressing inquiries, clarifying information, and ensuring accurate communication between all parties. Training will be provided to help you succeed and grow in this role.

This role requires internet upload and download speeds of at least 80Mbps.

This role is available for both remote and hybrid work arrangements.

• Answer and return inbound and outbound phone calls promptly and professionally.

• Review claim history in the system and provide accurate information to callers.

• Collaborate with claim adjusters to clarify details and resolve inquiries.

• Document interactions and maintain accurate records in the system.

• Perform additional duties as assigned to support department operations.

• Ability to multitask and manage time effectively in a fast-paced environment.

• Basic proficiency with Microsoft Office applications (Word, Excel, Outlook).

• Willingness to learn and adapt to new systems and processes.

CorVel, a certified Great Place to Work® Company, is a national provider of industry-leading risk management solutions for the workers’ compensation, auto, health and disability management industries. CorVel was founded in 1987 and has been publicly traded on the NASDAQ stock exchange since 1991. Our continual investment in human capital and technology enable us to deliver the most innovative and integrated solutions to our clients.

We are a stable and growing company with a strong, supportive culture and plenty of career advancement opportunities. Over 4,000 people working across the United States embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT!).