Customer Service Representative I

The Customer Service Representative is responsible for addressing client and/or provider inquiries via email, fax, telephonic, or written correspondence ensuring adherence to contractual and state guidelines as well as client instructions.

This role requires internet upload and download speeds of at least 80Mbps.

• Answer emails from clients, providers and internal referring offices

• Review previous history of the provider in MedCheck, Scheck and SalesCloud

• Consult with Supervisor or other departments to clarify answers to inquiries

• Contact provider to discuss findings at the appropriate level

• Knowledge of Workers Compensation fee schedules and regulations

• Customer service experience working in the Managed Care and Benefit Administration industries

CorVel, a certified Great Place to Work® Company, is a national provider of industry-leading risk management solutions for the workers’ compensation, auto, health and disability management industries. CorVel was founded in 1987 and has been publicly traded on the NASDAQ stock exchange since 1991. Our continual investment in human capital and technology enable us to deliver the most innovative and integrated solutions to our clients.

We are a stable and growing company with a strong, supportive culture and plenty of career advancement opportunities. Over 4,000 people working across the United States embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT!).