Application Engineer

- Support customers with all aspects of integration and installation - mechanical aspects including mounting and physical interfaces, electrical aspects both HV and LV, and controls interfaces including messages and diagnostics that pass between Proterra components and OEM controllers.

- Act as the key/ primary technical point of contact throughout various project activities, leading technical support, issue resolution, and customer design reviews as required

- Lead analysis of technical requirements at the beginning of project discussions, working closely with Business Development team to accurately scope engineering work

- Create documentation of key architectural aspects with customers to define interfaces between them, Proterra, and possibly other 3 rd parties engaged in the project, in various levels of detail depending on where we are at in the project. This includes cross-disciplinary aspects of mechanical, electrical/ HV, and software/ controls aspects

- Identify key customer safety requirements to determine feasibility and impacts to Proterra systems, including crash, Functional Safety, and regulatory requirements

- Engage with other internal Proterra teams early in the project to understand impacts to current Proterra products, modifications needed to support the customer's applications

- First line of support for troubleshooting controls issues and software issues with customers - digging into root causes and finding issues

- Work closely with customers to diagnosis electrical issues, which could include wiring, pinouts, damages/chafes that could impact overall vehicle performance

- Extensive diagnosis into CAN traces using CANalyzer and other tools. Interact with hands-on with other engineering tools to analyze data for HV systems, including oscilloscopes and other instrumentation

- Work closely with Proterra and customer technicians to make repairs and fixes as needed, also handling repairs autonomously as needs arise

- Build relationships with technical contacts at customers and 3 rd party partners, creating trust and strong collaboration

- Continuously evaluate Proterra processes for improvement and refinement, and propose creative methods to improve efficiency, robustness, and quality

- Self-starter with the ability to adapt interpersonal styles and techniques to influence at all levels of organizations with clear communication and presentation skills

- Customer-focused attitude, with high level of professionalism and discretion

- Team player who understands and demonstrates by example the importance of working well with others both internal and external to the organization

- Detail-oriented, resourceful and diligent, with strong time management and organizational skills to balance and prioritize tasks/ projects

- Adaptable and able to work in an ambiguous environment both technically and organizationally and create clarity out of those situations

- BS in an engineering discipline. Automotive, mechanical, electrical or software/ controls focus preferred

- 3-7+ years of progressive engineering experience with application, vehicle design, performance, or systems integration experience

- Commercial bus, heavy truck, or automotive vehicle systems development or integration experience preferred