The Operations Manager is responsible for overseeing all aspects of field operations, including leading the operations team, coordinating with airlines and airport authorities, and ensuring the implementation of operational procedures and policies. In addition to managing day-to-day operations, this role is key in crisis management, handling emergencies and disruptions in close collaboration with senior leadership.
Continuous analysis and improvement of operational processes to increase overall efficiency.
- Manage the delivery of services for customer airlines and airports in accordance with the contract and within the agreed budget level
- Ensure safety and security policies and procedures are in accordance with all applicable standards set
- Liaise with airline station managers, airport operations managers, handling agents, Customs, Immigration and Security officials, and other airport stakeholders
- Manage local Recruiting and Staffing initiatives, following recruiting and hiring policies and procedures and ensuring staffing levels are maintained to meet internal/external service level/quality assurance standards
- Monitor performance and take action to correct any shortfalls
- Collaborate with Senior leadership operational gaps, irregularities and audits
- Investigate and report all accidents, incidents, and irregularities, including work-related accidents/incidents, passenger incidents involving PrimeFlight employees and property and/or aircraft damage
- Ensure compliance with all local, state, and federal regulations and laws as well as required security measures
- Assist and/or lead startup operations across all lines of business
- The ability to backfill open leadership positions during times of vacancy
- Must be legally authorized to work in the country of employment.
- In-depth knowledge of airport operational procedures and regulatory requirements
- Effectively communicate with colleagues and clients, both in-person and through electronic means
- Travel requirement >75% travel between airport stations and for meetings
- Must be flexible to work extended hours on occasion to support our field operations
- Prolonged standing and walking in an indoor/outdoor environment as applicable
- May need to crawl and crouch, at times, in confined tight spaces
- Tasks may involve repetitive motions of the arms, wrists, hands and/or fingers
- Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)
PrimeFlight Aviation Services, Inc. is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Services, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.