Crescent Hotels & Resorts
Front Desk Agent - Doubletree by Hilton Berkeley Marina
Full-time · Berkeley, CA
✓ Verified live on the employer's own system · added 21 days ago
Skills & tools Hospitality Cleaning Cash Handling Recordkeeping Administrative Upselling Customer Service
Benefits — mentioned in this posting Remote / flexible
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Full job description Greet and welcome guests in a friendly, professional, and courteous manner Perform guest check-in and check-out procedures accurately and efficiently Verify guest information, process payments, and obtain proper authorizations, including incidental holds Manage room assignments, reservations, and modifications using the property management system (PMS) Respond promptly to guest inquiries, requests, and concerns, ensuring timely resolution Maintain knowledge of hotel services, amenities, and local attractions to assist guests Coordinate with housekeeping, engineering, and other departments to ensure guest satisfaction Handle cash, credit card transactions, and maintain accurate records in compliance with company policies Maintain a clean, organized, and professional front desk area Support upselling opportunities and promote hotel services when appropriate Previous customer service or hospitality experience preferred Basic computer skills; experience with PMS (e.g., OnQ, PEP) preferred Flexible schedule, including weekends, evenings, and holidays Ability to handle confidential information with discretion
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