Front Desk Agent/Night Auditor - Doubletree by Hilton Berkeley Marina

• Welcome guests with exceptional hospitality and provide outstanding customer service.

• Efficiently process guest check-ins, check-outs, reservations, and payments.

• Answer telephone calls and respond to guest inquiries in a professional manner.

• Resolve guest concerns promptly while ensuring a positive guest experience.

• Perform Night Audit responsibilities, including balancing daily transactions, completing financial reports, and preparing the hotel for the next business day.

• Maintain accurate cash handling and guest account records.

• Follow Hilton brand standards, hotel policies, and safety procedures.

• Work collaboratively with all hotel departments to ensure exceptional guest satisfaction.

• Previous hotel Front Desk or customer service experience is preferred.

• Previous Night Audit experience is preferred but not required; training will be provided for the right candidate.

• Excellent communication, organizational, and problem-solving skills.

• Strong computer skills and the ability to learn hotel operating systems.

• Must be dependable, professional, and able to work independently.

• Must be available to work day, evening, overnight, weekend, and holiday shifts .

• Must be available to cover shifts for employee vacations, call-offs, and other business needs as required.

If you are passionate about hospitality, enjoy working with people, and thrive in a dynamic environment, we encourage you to apply and become part of the DoubleTree by Hilton Berkeley Marina team.