- Welcome guests with exceptional hospitality and provide outstanding customer service.
- Efficiently process guest check-ins, check-outs, reservations, and payments.
- Answer telephone calls and respond to guest inquiries in a professional manner.
- Resolve guest concerns promptly while ensuring a positive guest experience.
- Perform Night Audit responsibilities, including balancing daily transactions, completing financial reports, and preparing the hotel for the next business day.
- Maintain accurate cash handling and guest account records.
- Follow Hilton brand standards, hotel policies, and safety procedures.
- Work collaboratively with all hotel departments to ensure exceptional guest satisfaction.
- Previous hotel Front Desk or customer service experience is preferred.
- Previous Night Audit experience is preferred but not required; training will be provided for the right candidate.
- Excellent communication, organizational, and problem-solving skills.
- Strong computer skills and the ability to learn hotel operating systems.
- Must be dependable, professional, and able to work independently.
- Must be available to work day, evening, overnight, weekend, and holiday shifts .
- Must be available to cover shifts for employee vacations, call-offs, and other business needs as required.
If you are passionate about hospitality, enjoy working with people, and thrive in a dynamic environment, we encourage you to apply and become part of the DoubleTree by Hilton Berkeley Marina team.