The Operations Manager is responsible for overseeing day-to-day operational activities at the airport to ensure safe, efficient, and compliant operations. This role manages operational teams, coordinates with airline partners, airport authorities, government agencies, and service providers, and ensures exceptional service delivery while maintaining compliance with all regulatory and safety requirements.
- Manage daily airport operations, ensuring efficient execution of all operational activities.
- Oversee staffing, scheduling, and workforce allocation to meet operational demands.
- Ensure compliance with all airports, airline, federal, state, and local regulations, including FAA, TSA, OSHA, and company policies.
- Monitor operational performance metrics and implement corrective actions to improve service delivery.
- Lead and develop supervisors and frontline employees through coaching, training, and performance management.
- Coordinate with airline representatives, airport authorities, vendors, and government agencies to maintain seamless operations.
- Investigate operational incidents, accidents, and service failures, and implement corrective and preventive measures.
- Conduct regular audits and inspections to ensure compliance with safety and operational standards.
- Manage operational budgets, labor costs, and resource utilization.
- Develop and implement contingency plans for weather events, operational disruptions, and emergency situations.
- Ensure proper communication of operational updates, policies, and procedures across all teams.
- Support customer service initiatives and resolve escalated customer concerns when necessary.
- Drive continuous improvement initiatives to enhance operational efficiency and service quality.
- Minimum of 3 years of airport, airline, aviation services, or transportation operations experience.
- Minimum of 2 years of supervisory or management experience.
- Strong knowledge of airport operations, safety regulations, and compliance requirements.
- Experience managing large teams in a fast-paced operational environment.
- Proficiency with Microsoft Office Suite and operational reporting systems.
- Ability to analyze data, identify trends, and implement process improvements.
- Excellent leadership, communication, and problem-solving skills.
- Experience managing schedules and budgets and tracking performance metrics.
- Adaptable and flexible to an ever-changing work environment.
- Ability to manage multiple priorities in a dynamic environment.
- Ability to work collaboratively with diverse stakeholders.
Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role.