Operations Leader

- Uphold Petco's animal care standards, ensuring the health, safety, and proper handling of all animals. - Promote a safe, welcoming environment for pets, pet parents, and partners. - Follow all policies and procedures related to animal welfare, safety, and store operations.

- Deliver friendly, knowledgeable, and solution-oriented service to every customer. - Support and supervise store partners, helping maintain productivity and positive morale. - Assist with training new partners and reinforcing best practices on the sales floor. - Help maintain a clean, organized, and visually appealing store environment.

- Open and close the store while following all cash handling, safety, and security protocols. - Support daily store operations including sales, task execution, and recovery. - Execute merchandising standards, including planograms, pricing accuracy, signage, and promotional set-ups. - Assist with inventory activities such as restocking, cycle counts, inventory integrity, and required inventory paperwork. - Identify out-of-stocks, low inventory, or merchandising issues and communicate them to store leadership. - Process transactions, refunds, and exchanges accurately and efficiently. - Act as the primary point of contact in the absence of store management. - Support sales initiatives and promotions to help achieve store goals.

- Maintain merchandise presentation and in-stock conditions to Petco standards. - Ensure accurate pricing and signage throughout the store. - Assist with inventory counts, product replenishment, and shrink awareness. - Monitor merchandising and inventory conditions during shifts and escalate issues as needed. - Ensure compliance with company policies, procedures, and safety standards.

- Address customer questions and resolve concerns promptly and professionally. - Model Petco's selling behaviors and service expectations. - Provide guidance and direction to partners during assigned shifts. - Escalate concerns appropriately to store leadership.

- The store opens and closes safely and smoothly. - Merchandise is well-stocked, accurately priced, and visually appealing. - Inventory is handled accurately and with care. - Customers receive prompt, friendly, and knowledgeable service. - Partners feel supported and clear on expectations during each shift.

- Previous retail experience required; key holder or supervisory experience preferred. - Strong leadership, problem-solving, and decision-making skills. - Excellent communication and interpersonal abilities. - Ability to multitask and thrive in a fast-paced environment. - Basic math skills and experience handling cash and transactions. - Reliable, responsible, and detail oriented.

This role is primarily performed in a Pet Care Center retail environment . The Key Holder is expected to be regularly present on the sales floor, leading by example and engaging with partners, customers, and pets.

- Majority of work is conducted indoors; however, occasional duties may require leaving the Pet Care Center for tasks such as bank deposits, merchandise transport, or community events. - The role requires frequent standing and walking, as well as bending, kneeling, reaching, and lifting. - Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds. - Regular engagement with customers on the sales floor, including providing customer assistance and performing cashiering and point-of-sale transactions. - Must be able to work in proximity to animals, including exposure to animal dander, odors, noises, and cleaning chemicals. - Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays. - A limited amount of travel may be required for training, meetings, or community engagement.

- Purpose-driven work that makes a difference for pets and people. - Opportunities to build leadership skills and grow your career. - A collaborative, inclusive team culture. - A strong stepping stone for future leadership opportunities.