Seasonal Product Operations Coordinator

The NFL Digital Media group seeks a dynamic Product Operations Coordinator to provide crucial support across various platforms including NFL.com, the NFL app, NFL Fantasy, and Club Sites. This role will be integral in coordinating operational activities and ensuring seamless execution. Reporting directly to the Senior Product Operations Manager, the successful candidate will play a pivotal role in optimizing digital product performance.

- Support Product Operations projects across NFL.com, the NFL app, Club Sites, and other owned and operated digital platforms.

- Assist with operational readiness for new products, features, and seasonal initiatives by helping create and maintain runbooks, training materials, documentation, workflows, and escalation paths.

- Support digital content programming and site operations through approved administrative tools and content management systems.

- Assist with tracking project deliverables, open issues, launch readiness items, stakeholder updates, and post-launch follow-up

- Partner with Product Operations, Content Operations, Product Management, Engineering, and other cross-functional teams to support day-to-day digital platform operations.

- Help document business rules, operational processes, and support procedures to improve team readiness and consistency.

- Provide operational support for NFL-owned and operated digital platforms on NFL gamedays, preseason games, tentpole events, and other live event windows.

- Assist with live streaming operations across applicable platforms, including web, mobile web, mobile app, tablet, and CTV.

- Support live game and event monitoring by validating stream availability, content presentation, platform behavior, and user-facing experiences.

- Report, prioritize, and escalate issues in real time to minimize disruption during live events.

- Partner with Game Day Operations, Clubs, Engineering, Product, and Support teams to track issues through resolution.

- Assist with post-event documentation, issue recaps, and follow-up items to improve future event coverage.

- Strong problem-solving skills and a proactive attitude towards driving positive change.

- Excellent interpersonal, verbal, and written communication skills.

- Demonstrated ability to collaborate effectively with teams.

- Capacity to manage multiple tasks and prioritize effectively in a fast-paced environment.

- Availability to work on all NFL Game Days, including Preseason, Regular Season, and Playoffs, in-office, as well as holidays such as Thanksgiving, Christmas Eve, Christmas, New Year's Eve, and New Year's.

- Bachelor of Science or Arts degree in business, marketing, communications, computer science, or related field is preferred

- 1-3 years' experience coordinating and supporting digital products in a sports entertainment, digital, media or related industry

- Prior experience in operational support of a web and mobile based applications

- Ability to comprehend and document business rules effectively.

- Strong attention to detail and exceptional organizational skills.

- Must be flexible to work weekends (specifically Sundays in-season)

- Must be able to work all NFL Game Days, including Preseason, Regular Season and Playoffs, in-office.

- Must be able to work on holidays (e.g. Thanksgiving, Christmas Eve, Christmas, New Year's Eve, New Year's).