Strategy & Business Operations Lead

we're looking for a Strategy & Business Operations Lead to help build it. This role is roughly 80% strategy and 20% business operations: you'll spend most of your time shaping Consumer's end-to-end strategy - market and competitive insights, white-space opportunities, and annual planning - while also owning the operating cadence that keeps the Consumer organization accountable to its goals.

You'll report to the Director of Strategy, Business Operations & Insights and partner closely with Analytics, FP&A, Research, Product, and Marketing. It's a high-visibility, high-ownership seat for someone who wants to shape both what Consumer does next and how well it executes.

Develop and continuously sharpen Udemy's end-to-end Consumer strategy across a 2-8 quarter horizon, partnering with Corporate Strategy on longer-term direction.

Identify, evaluate, and prioritize new white-space growth opportunities - market segments, products, and experiences - from initial hypothesis through business case.

Lead competitive and market intelligence work, including how Udemy is positioned relative to LLMs, YouTube, and other emerging learning and creator platforms.

Partner with Research and Product Marketing to translate learner and market insights into strategic recommendations, and help shape Udemy's research priorities.

Provide strategic input to annual and half-year planning, ensuring Consumer's priorities are resourced and sequenced against the highest-impact opportunities.

Own the structure and rigor of the Consumer team's operating cadence - weekly strategy & ops meetings, OKR/KPI tracking, and initiative accountability (clear owners, decision rights, and progress tracking).

Partner with Analytics to drive performance reporting and diagnostics - helping leadership understand not just what happened, but why, and what to do about it - with particular focus on engagement and retention.

5+ years of experience in management consulting, corporate strategy, or a strategy-focused business operations role, ideally within a consumer or subscription-based tech environment; MBA or advanced degree a plus.

A track record of developing strategic recommendations from market and competitive analysis - sizing opportunities, evaluating tradeoffs, and translating findings into resourced, sequenced plans.

Strong quantitative and qualitative analytical skills, including comfort building forecasts and business cases, and using AI tools to accelerate analysis.

Excellent written and verbal communication skills, with a demonstrated ability to influence and align senior stakeholders across functions.

A self-starter who's comfortable owning ambiguity - equally capable of framing a multi-quarter strategic bet and stepping in to unblock a stalled weekly report.

Experience partnering with Finance, Analytics, Product, and Marketing teams within a matrixed organization.

Familiarity with operating cadences (QBR/MBR processes, KPI dashboards, or similar) is a plus - you don't need to have owned one, but you understand how they drive accountability.