Systems Administrator

The ideal candidate is a reliable, hands-on Microsoft 365 administrator with strong troubleshooting skills, experience managing daily operational tickets, and the ability to maintain service excellence during a high-priority compliance initiative. A collaborative team player who can quickly adapt to existing processes and provide consistent support is essential.

- Provide day-to-day technical support for Microsoft 365 services, including Exchange Online, SharePoint Online, Teams, OneDrive, and the M365 Admin Center.

- Manage and resolve operational tickets related to user access, mailbox issues, file sharing, Teams functionality, and general M365 platform support.

- Monitor system health and service status using the M365 Admin Center, Security & Compliance dashboards, and other monitoring tools.

- Assist with user provisioning, license assignments, and basic identity and access management tasks.

- Support implementation and maintenance of security and compliance policies, including Conditional Access, DLP, Sensitivity Labels, and Defender for Office 365.

- Collaborate with IT, Security, and business stakeholders to ensure continuity of Microsoft 365 services during a critical compliance initiative.

- Document support activities, configurations, and troubleshooting steps to maintain knowledge base and operational continuity.

- Escalate complex or unresolved issues to senior administrators or vendors as needed.

- Provide end-user guidance and basic training on Microsoft 365 capabilities to promote productivity and adoption.

- Assist with routine maintenance tasks, system updates, and minor configuration changes as directed.

- Bachelor's Degree in Computer Science, MIS, or related field (or equivalent professional experience).

- 5-7+ years of hands-on administration experience with Microsoft 365 in an enterprise setting.

- Strong troubleshooting skills with Exchange Online, SharePoint Online, Teams, OneDrive, and Azure AD.

- Experience managing daily operational tickets and providing end-user support.

- Familiarity with security and compliance features within Microsoft 365.

- PowerShell scripting experience and familiarity with Graph API preferred.

- Excellent communication, documentation, and organizational skills.

- Understanding of hybrid environments and integration with on-prem Active Directory and legacy systems.

- Ability to work independently and adapt quickly to existing processes and procedures.

- SharePoint Online administration and customization experience.

- Knowledge of Information Protection, sensitivity Labels, and DLP (Policies for email, endpoints, and cloud apps).

- Familiarity with Data Governance (Retention labels, records management, and audit logs).

- Experience with Microsoft Purview for compliance monitoring and reporting.

- Basic scripting and automation skills (PowerShell, Graph API).

- Experience supporting hybrid environments with on-premises Active Directory integration.